Dear Customer,


In the past weeks Gem Deals was basically forced out of business. We struggled to hold on, but now realize it's not going to be possible. Understanding the irritation and aggravation this has and is going to cause you we felt we owed you an explanation as well as any assistance we possibly can offer you in order to get your full refund. Gem Deals was formed about 2 years ago, Based strictly on Internet sales through website and ebay. Monthly sales averaged close to $100,000 with about 75% of these sales being ebay related. Through the months more and more expenses were incurred being the improvements and advancements that were needed in order to keep up with the demands of products and services. Averaging close to 1000 sales a month we maintained a positive feedback ratio of over 98% and were recognized as ebay platinum power sellers. Even to the very end we received a total of 2037 positive feedbacks while only receiving 69 negatives, and were suspended from ebay with a 96.5 positive feedback ratio. We have had thousands upon thousands of emails from mad customers, customers sending us viruses, customers sending us Spam and so on. We would like for you to understand that we are not scammers, that this was not fraud and that we would like to help you to get your money back. We are going to set up a new email account strictly for this and hope that it is only used for this propose, so we can help you.

Ebay suspended our account without any notice, and the reason that they said that they suspended our account was because we had received to many negative complaints and needed to resolve them before reinstatement. So we followed up on these complaints providing ebay with either proof by tracking #'s or proof of refund, and ebay follows up with a response of insufficient proof leaving us baffled on what to do next. *At the bottom of this email you will find this letter if you care to read it. We tried calling numerous times to get a response that we do not qualify for live assistance over the phone and would need to submit our questions by email, telling us to allow up to 72 hours for a reply. To make a long story short, our ebay account was suspended, we were not capable of looking through our sellers manager pro or our paypal account any longer, so basically in a nut shell 75% of our business sales have ceased and we knew we were about to land face first carrying all the blame for something that could have been avoided if ebay would have simply taken the time to try and help resolve something that was not even an issue. The truth of the matter is that a lot of these complaints came from last year, one dating back from March of 2003. We took care of the matter immediately yet the customer never followed back up with ebay, and so they kept the complaint open; we even proved proof of shipment or refund to ebay.


Regardless of any of this, its done and over and we will no longer be returning to ebay. Ebay is a company full of fraud and deceit, and thousands of people will testify to resembling instances that happened to them while selling on ebay.


Like mentioned earlier, we are willing and would like to do whatever we can to help you get your payment back, we have refunded every customer we possibly could, starting with the customers that paid with check or money order. Most all of our customers that were affected paid with a credit card and did a charge back already. If you did receive a charge back PLEASE email us and let us know because it’s about the only way that we are able to know you got your money back. If you need a refund we ask that you contact us, let us know how you paid and what steps you already have taken in order to get your full refund. Below are some links that will help you understand your rights as a credit card holder, and will help assist you in getting your refund. If you still need any assistance we will be more than happy to help you, you may email us at refund@armyourbody.com and we will respond to you ASAP. We are also going to offer phone support when possible, this phone line is only going to be active for about 10 days and we ask that if you call you are courteous and willing to allow us to help you. (814)-663-0219.


If you paid with a visa

http://www.usa.visa.com/personal/se..._liability.html


If you paid with a Master Card

http://www.mastercard.com/general/zero_liability.html


If you paid with a Discover Card

http://www.discovercard.com/discove.../shopping.shtml


If you paid with a American Express

http://www10.americanexpress.com/si...00.asp?CCNR=OZ4


If you paid with Paypal

https://www.paypal.com/us/cgi-bin/w...page=_home&flow


https://www.paypal.com/us/cgi-bin/w...nty-claim-begin


And also you have this option

http://pages.ebay.com/help/confiden...protection.html

http://pages.ebay.com/help/confiden...quirements.html

There may be a $25.00 fee for this service, which we are willing to pay.


Thanks For Writing
Tami

Gem Deals


Our Ebay Response Email

*

Hello below I have put the information for each transaction under the information that was forwarded to me for that bidder from Ebay. I was unaware that this was something that needed to be done or it would have been done way before this.


In the section Titled Negative/Neutral Feedback of Item Misrepresentation I have provided the tracking information because of the items that were purchased from these bidders I am inclined to believe that they accidentally picked the wrong reason when filing their complaint with Ebay. Not only that but I have invoices from my vendors proving that these items were delivered and unless the customer returns these items to us I do not see how we can be held accountable for refunding the bidders money.

There are still a few tracking number that I need to get from my vendors warehouses and I have indicated those. Please get back to us as soon as possible on when this account can be reinstated.