my experience with speakercity
12-05-2004, 03:23 AM
#31
Originally posted by ng:
</font><blockquote>quote:</font><hr />Originally posted by Some conniving bastard:
Fi ouy lleary kinth tath si driew, llew kool ta sith rof nistnace.
</font><blockquote>quote:</font><hr />Originally posted by Some conniving bastard:
Fi ouy lleary kinth tath si driew, llew kool ta sith rof nistnace.
12-05-2004, 03:41 AM
#32
0 Watt CAFz'r
Thread Starter
Join Date: Aug 2004
Posts: 11
Originally posted by G-MONEY:
What kind of car do you have ?? Not sure if it was mentioned in your "rant".
How long ago was this ? Did you ask to talk to an installer ? Did you ask to see pictures of installs that we have done ? If you thought the guy you were dealing with wasn't experienced enough for your level - did you ask to speak to a senior sales rep ?
If your answer to any of these is no, then I would suggest that you do.
I'm the guy that you've been suggested that you deal with - "Grant". I've probably been recommended because I have been doing this for quite some time, and generally try to maximise the budget "any" customer has, not just the ones with the deep pockets - as suggested by the "Golden Toque - Chris guy".
And as for the space issue in the trunk - if you want some real bass, you have to be willing to give up some trunk space - so were would you suggest putting the subwoofers ??
The recommendation of using fibreglass enclosures in the wheel well, or one of the rear quarter panels - is to minimise the amount of space that is required for your subwoofers. And unfortunatley these type of enclosures are time consuming and do cost more money than a $88 pre-fab sub box. Again, depending on what your budget is, for what you are trying to accomplish, it may not have been possible to do what you thought was possible.
So if you would like to give me a shot at resolving your issues, please give me a call. I would be more than happy to discuss this situation and make my recommendations for what you are after. If I cant resolve them or make better recommendations, then you have my permission to bash my stores name. Until then................!!!!!!
Yes, is the answer to Chris who asked if our name was brought up earlier this week. A customer had posted a complaint - suggesting that we had used noise suppressors, or groung loop isolators to fix his noise problem - which we hadn't. He also complained that after he came in that the sound quality wasn't as good as it was before - and sounded distorted. He neglected to mention that it only started sounding this way after he had been listening to it for almost 2-hours in a parking lot without the engine running - and that after that, it was hard to start his car - maybe his battery was getting low ??????????????
This is not a bash the customer statement, but he didn't know that when your battery is almost dead, that the sound of your audio system doesn't sound very good. Anyway, since I replied to his statements on this forum, he has come back into the store - dealt with me - we tweaked up his system (thanks for all the suggestions)and he left a happy customer and we thank him for the beer he brought us afterwards to apologise for his statements.
Yes, another happy customer !! MAYBE I CAN
MAKE YOU HAPPY TOO.
GRANT. [img]graemlins/thumb.gif[/img]
store # (604)736-2077 Speaker City
What kind of car do you have ?? Not sure if it was mentioned in your "rant".
How long ago was this ? Did you ask to talk to an installer ? Did you ask to see pictures of installs that we have done ? If you thought the guy you were dealing with wasn't experienced enough for your level - did you ask to speak to a senior sales rep ?
If your answer to any of these is no, then I would suggest that you do.
I'm the guy that you've been suggested that you deal with - "Grant". I've probably been recommended because I have been doing this for quite some time, and generally try to maximise the budget "any" customer has, not just the ones with the deep pockets - as suggested by the "Golden Toque - Chris guy".
And as for the space issue in the trunk - if you want some real bass, you have to be willing to give up some trunk space - so were would you suggest putting the subwoofers ??
The recommendation of using fibreglass enclosures in the wheel well, or one of the rear quarter panels - is to minimise the amount of space that is required for your subwoofers. And unfortunatley these type of enclosures are time consuming and do cost more money than a $88 pre-fab sub box. Again, depending on what your budget is, for what you are trying to accomplish, it may not have been possible to do what you thought was possible.
So if you would like to give me a shot at resolving your issues, please give me a call. I would be more than happy to discuss this situation and make my recommendations for what you are after. If I cant resolve them or make better recommendations, then you have my permission to bash my stores name. Until then................!!!!!!
Yes, is the answer to Chris who asked if our name was brought up earlier this week. A customer had posted a complaint - suggesting that we had used noise suppressors, or groung loop isolators to fix his noise problem - which we hadn't. He also complained that after he came in that the sound quality wasn't as good as it was before - and sounded distorted. He neglected to mention that it only started sounding this way after he had been listening to it for almost 2-hours in a parking lot without the engine running - and that after that, it was hard to start his car - maybe his battery was getting low ??????????????
This is not a bash the customer statement, but he didn't know that when your battery is almost dead, that the sound of your audio system doesn't sound very good. Anyway, since I replied to his statements on this forum, he has come back into the store - dealt with me - we tweaked up his system (thanks for all the suggestions)and he left a happy customer and we thank him for the beer he brought us afterwards to apologise for his statements.
Yes, another happy customer !! MAYBE I CAN
MAKE YOU HAPPY TOO.
GRANT. [img]graemlins/thumb.gif[/img]
store # (604)736-2077 Speaker City
i am not sure if the salesguy honestly had never heard of Dimond Audio or simply tried to suggest it is not a "high-end" brand.
before i went into your store, i was thinking something like 2 8" subs (IB or sealed) bolting to the rear deck. i know 8" sub does not play very low frequencies, but it saves trunk space. i knew how much custom fiberglass box cost before i went into your store. it is not about the cost. if i need a $18x.xx adaptore, i will buy the adaptor. if i don't need it, then, trying to sell me one is unethical and unprofessional.
i don't know how good of installation you do at your store, but when i sense the salesperson feeding me BS and trying to get me to spend more money than i need, i immediately decide not to do business with the store. i am sorry but everything happened just like i said. i am not "bashing" your store.
Sales people are representatives of your company/store. i wish you were the person i talked to, but too bad i later purchased my equipments from other shop. you should hire more honest/knowledgeable sales staff.
[ December 05, 2004, 04:46 AM: Message edited by: ng ]
12-05-2004, 03:51 AM
#33
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Thread Starter
Join Date: Aug 2004
Posts: 11
Originally posted by dodgeram:
If you had an idea what you wanted why not ask if they can do that ????
you expect them to be mind readers
If you had an idea what you wanted why not ask if they can do that ????
you expect them to be mind readers
just to answer your question. i suggested a solution like the JL stealthbox. he said they could do it. But after all the BS, i didn't trust the store with the installation.
12-05-2004, 04:04 AM
#34
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Thread Starter
Join Date: Aug 2004
Posts: 11
Originally posted by Tim Baillie.:
Grant, good to see you on the forum [img]smile.gif[/img]
I want to stick in my 2 cents on this deal, I would rate Speaker City as one of the best stores in Western Canada and Grant knows his shiznit............................take this negative experience and turn it into a postive one and then report back to us......................
On a side note......................Soundstream.........Audi son............I would have to go with the Audison if it's in your budget...........
On a second side note..................internal high level converters in almost any amp I have played with are crap...............total crap, they serve a cheap purpose.............if your spending good money on your system and want good sound then spend the money on a good line level converter................
Enough of my 2 cents........
Grant, good to see you on the forum [img]smile.gif[/img]
I want to stick in my 2 cents on this deal, I would rate Speaker City as one of the best stores in Western Canada and Grant knows his shiznit............................take this negative experience and turn it into a postive one and then report back to us......................
On a side note......................Soundstream.........Audi son............I would have to go with the Audison if it's in your budget...........
On a second side note..................internal high level converters in almost any amp I have played with are crap...............total crap, they serve a cheap purpose.............if your spending good money on your system and want good sound then spend the money on a good line level converter................
Enough of my 2 cents........
i know Audison is better than Soundstream, but, i also don't think such high-end equipment is worth the money since road/street noise will negate the SQ benefit of high-end equipments.
but the point is, i went into the store to look at Soundstream amps and i didn't even get to demo them. instead of telling me info about Soundstream amps,the guy try to convince me to buy Audison. what da .??....
high-level converter in amps are crap?? hmmm... what about Zapco's Sibilink ??..
[ December 05, 2004, 05:16 AM: Message edited by: ng ]
12-05-2004, 04:54 AM
#35
Guest
Posts: n/a
Originally posted by ng:
</font><blockquote>quote:</font><hr />Originally posted by dodgeram:
If you had an idea what you wanted why not ask if they can do that ????
you expect them to be mind readers
</font><blockquote>quote:</font><hr />Originally posted by dodgeram:
If you had an idea what you wanted why not ask if they can do that ????
you expect them to be mind readers
just to answer your question. i suggested a solution like the JL stealthbox. he said they could do it. But after all the BS, i didn't trust the store with the installation. </font>[/QUOTE]sorry if that came out wrong, I didn't mean to be rude. From, the posts it seemed as if all they offered you were the in trunk options and you were upset they offered nothing else............ then when somebody asked what do you want, you had asolution.
I just kind of assumed (my bad) you had not asked them about that
12-05-2004, 10:21 AM
#36
2000 Watt CAFz'r
Join Date: May 2000
Posts: 2,406
Originally posted by ng:
</font><blockquote>quote:</font><hr />Originally posted by Tim Baillie.:
On a second side note..................internal high level converters in almost any amp I have played with are crap...............total crap, they serve a cheap purpose.............if your spending good money on your system and want good sound then spend the money on a good line level converter................
Enough of my 2 cents........
</font><blockquote>quote:</font><hr />Originally posted by Tim Baillie.:
On a second side note..................internal high level converters in almost any amp I have played with are crap...............total crap, they serve a cheap purpose.............if your spending good money on your system and want good sound then spend the money on a good line level converter................
Enough of my 2 cents........
12-05-2004, 07:13 PM
#38
50 Watt CAFz'r
Join Date: Apr 2003
Posts: 150
Originally posted by ng:
</font><blockquote>quote:</font><hr />Originally posted by G-MONEY:
What kind of car do you have ?? Not sure if it was mentioned in your "rant".
How long ago was this ? Did you ask to talk to an installer ? Did you ask to see pictures of installs that we have done ? If you thought the guy you were dealing with wasn't experienced enough for your level - did you ask to speak to a senior sales rep ?
If your answer to any of these is no, then I would suggest that you do.
I'm the guy that you've been suggested that you deal with - "Grant". I've probably been recommended because I have been doing this for quite some time, and generally try to maximise the budget "any" customer has, not just the ones with the deep pockets - as suggested by the "Golden Toque - Chris guy".
And as for the space issue in the trunk - if you want some real bass, you have to be willing to give up some trunk space - so were would you suggest putting the subwoofers ??
The recommendation of using fibreglass enclosures in the wheel well, or one of the rear quarter panels - is to minimise the amount of space that is required for your subwoofers. And unfortunatley these type of enclosures are time consuming and do cost more money than a $88 pre-fab sub box. Again, depending on what your budget is, for what you are trying to accomplish, it may not have been possible to do what you thought was possible.
So if you would like to give me a shot at resolving your issues, please give me a call. I would be more than happy to discuss this situation and make my recommendations for what you are after. If I cant resolve them or make better recommendations, then you have my permission to bash my stores name. Until then................!!!!!!
Yes, is the answer to Chris who asked if our name was brought up earlier this week. A customer had posted a complaint - suggesting that we had used noise suppressors, or groung loop isolators to fix his noise problem - which we hadn't. He also complained that after he came in that the sound quality wasn't as good as it was before - and sounded distorted. He neglected to mention that it only started sounding this way after he had been listening to it for almost 2-hours in a parking lot without the engine running - and that after that, it was hard to start his car - maybe his battery was getting low ??????????????
This is not a bash the customer statement, but he didn't know that when your battery is almost dead, that the sound of your audio system doesn't sound very good. Anyway, since I replied to his statements on this forum, he has come back into the store - dealt with me - we tweaked up his system (thanks for all the suggestions)and he left a happy customer and we thank him for the beer he brought us afterwards to apologise for his statements.
Yes, another happy customer !! MAYBE I CAN
MAKE YOU HAPPY TOO.
GRANT. [img]graemlins/thumb.gif[/img]
store # (604)736-2077 Speaker City
</font><blockquote>quote:</font><hr />Originally posted by G-MONEY:
What kind of car do you have ?? Not sure if it was mentioned in your "rant".
How long ago was this ? Did you ask to talk to an installer ? Did you ask to see pictures of installs that we have done ? If you thought the guy you were dealing with wasn't experienced enough for your level - did you ask to speak to a senior sales rep ?
If your answer to any of these is no, then I would suggest that you do.
I'm the guy that you've been suggested that you deal with - "Grant". I've probably been recommended because I have been doing this for quite some time, and generally try to maximise the budget "any" customer has, not just the ones with the deep pockets - as suggested by the "Golden Toque - Chris guy".
And as for the space issue in the trunk - if you want some real bass, you have to be willing to give up some trunk space - so were would you suggest putting the subwoofers ??
The recommendation of using fibreglass enclosures in the wheel well, or one of the rear quarter panels - is to minimise the amount of space that is required for your subwoofers. And unfortunatley these type of enclosures are time consuming and do cost more money than a $88 pre-fab sub box. Again, depending on what your budget is, for what you are trying to accomplish, it may not have been possible to do what you thought was possible.
So if you would like to give me a shot at resolving your issues, please give me a call. I would be more than happy to discuss this situation and make my recommendations for what you are after. If I cant resolve them or make better recommendations, then you have my permission to bash my stores name. Until then................!!!!!!
Yes, is the answer to Chris who asked if our name was brought up earlier this week. A customer had posted a complaint - suggesting that we had used noise suppressors, or groung loop isolators to fix his noise problem - which we hadn't. He also complained that after he came in that the sound quality wasn't as good as it was before - and sounded distorted. He neglected to mention that it only started sounding this way after he had been listening to it for almost 2-hours in a parking lot without the engine running - and that after that, it was hard to start his car - maybe his battery was getting low ??????????????
This is not a bash the customer statement, but he didn't know that when your battery is almost dead, that the sound of your audio system doesn't sound very good. Anyway, since I replied to his statements on this forum, he has come back into the store - dealt with me - we tweaked up his system (thanks for all the suggestions)and he left a happy customer and we thank him for the beer he brought us afterwards to apologise for his statements.
Yes, another happy customer !! MAYBE I CAN
MAKE YOU HAPPY TOO.
GRANT. [img]graemlins/thumb.gif[/img]
store # (604)736-2077 Speaker City
i am not sure if the salesguy honestly had never heard of Dimond Audio or simply tried to suggest it is not a "high-end" brand.
before i went into your store, i was thinking something like 2 8" subs (IB or sealed) bolting to the rear deck. i know 8" sub does not play very low frequencies, but it saves trunk space. i knew how much custom fiberglass box cost before i went into your store. it is not about the cost. if i need a $18x.xx adaptore, i will buy the adaptor. if i don't need it, then, trying to sell me one is unethical and unprofessional.
i don't know how good of installation you do at your store, but when i sense the salesperson feeding me BS and trying to get me to spend more money than i need, i immediately decide not to do business with the store. i am sorry but everything happened just like i said. i am not "bashing" your store.
Sales people are representatives of your company/store. i wish you were the person i talked to, but too bad i later purchased my equipments from other shop. you should hire more honest/knowledgeable sales staff. </font>[/QUOTE]Could it be possible that the salesperson was recommending an LOC? LOC's are not needed in 95% of systems, but for the most part a good one can help inprove the overall system. Typically most amps will perform better with lower level in rather than using the high level inputs.
I dont believe that anyone was trying to insult your intelligence, but my experience is that in any system design for customers it is important to explain all the details. Some salespeople come off with an attitude. This may be due to the volume of customers that dont have the knowledge level you do and insist they are correct because there friend said so( The friend! ). In the long run these customers systems suffer because a little advice in the beginning was not accepted [img]smile.gif[/img]
12-06-2004, 11:18 AM
#39
0 Watt CAFz'r
Thread Starter
Join Date: Aug 2004
Posts: 11
Originally posted by dodgeram:
</font><blockquote>quote:</font><hr />Originally posted by ng:
</font><blockquote>quote:</font><hr />Originally posted by dodgeram:
If you had an idea what you wanted why not ask if they can do that ????
you expect them to be mind readers
</font><blockquote>quote:</font><hr />Originally posted by ng:
</font><blockquote>quote:</font><hr />Originally posted by dodgeram:
If you had an idea what you wanted why not ask if they can do that ????
you expect them to be mind readers
just to answer your question. i suggested a solution like the JL stealthbox. he said they could do it. But after all the BS, i didn't trust the store with the installation. </font>[/QUOTE]sorry if that came out wrong, I didn't mean to be rude. From, the posts it seemed as if all they offered you were the in trunk options and you were upset they offered nothing else............ then when somebody asked what do you want, you had asolution.
I just kind of assumed (my bad) you had not asked them about that </font>[/QUOTE]i should apologize for being defense. i've seen some people get flamed for critcizing reputable vendor; and i assumed that was the case... my bad.
12-06-2004, 11:19 AM
#40
50 Watt CAFz'r
Join Date: Nov 2004
Posts: 313
Ng - How long ago was it that this happened ?
I'm glad you at least got a system in your car - as far as charging you for something that you would'nt have needed - we wouldn't have !!
I've sometimes thought that we need an item for a job, only to find out that it wasn't necessary - was the customer billed for it - absolutely not !!
We have a reputation to keep and if we screw one person, they will tell everyone they know and everyone they dont know !! On the other hand if you do something over and above for a customer, it often doesn't even get mentioned, but hey thats just the way sh** goes.
As far as us not showing you Soundstream - maybe that was because we haven't carried it for almost a year............duh !! Why would we show you something that we don't have ???
We replaced the Soundstream line with Audison !!
Oh, we dont deal with JL Audio either........maybe thats why that wasn't suggested too !!
I think that I was actually the person that you may have dealt with......because I seem to remember someone else thrying to put a 6" speaker in a door that was made for a 5¼" ........lets try putting a 10" sub in a 12" sub box next!! Why bother.....?
Hey man I'm just poking fun........no harm intended here. Botton line is this - you have a system, as long as youre happy with it........why bring up past beefs?
Forget about it .....move on.......and enjoy your audio system.....after all, thats what we're all here for - enjoying good audio systems. Everyone out there has their opinions of what is good and what sucks.....it comes down to personal taste and what your budget is.
And dont blame salespeople for trying to sell you what they have.....thats how they make their living.....not by telling you to go somewhere else to buy from another store. Sad, but true...!
As for how you remember the conversation word for word...........you must have a great memory....I have one too, but cant ever remember bashing or deny knowing about Diamond speakers.....they are a great speaker, but in my humble opinion, not in the same league as Focal, AVI or MB Quart - the 3 lines of upper end speaker that we "do" deal with.
All we do is make suggestions to people, they can either listen to those suggestions or do their own thing.......isn't that what most people want .... a choice !!
Peace out !!!!!!
Grant. [img]graemlins/beer.gif[/img] [img]graemlins/blah.gif[/img] [img]graemlins/blah.gif[/img]
[ December 06, 2004, 12:28 PM: Message edited by: G-MONEY ]
I'm glad you at least got a system in your car - as far as charging you for something that you would'nt have needed - we wouldn't have !!
I've sometimes thought that we need an item for a job, only to find out that it wasn't necessary - was the customer billed for it - absolutely not !!
We have a reputation to keep and if we screw one person, they will tell everyone they know and everyone they dont know !! On the other hand if you do something over and above for a customer, it often doesn't even get mentioned, but hey thats just the way sh** goes.
As far as us not showing you Soundstream - maybe that was because we haven't carried it for almost a year............duh !! Why would we show you something that we don't have ???
We replaced the Soundstream line with Audison !!
Oh, we dont deal with JL Audio either........maybe thats why that wasn't suggested too !!
I think that I was actually the person that you may have dealt with......because I seem to remember someone else thrying to put a 6" speaker in a door that was made for a 5¼" ........lets try putting a 10" sub in a 12" sub box next!! Why bother.....?
Hey man I'm just poking fun........no harm intended here. Botton line is this - you have a system, as long as youre happy with it........why bring up past beefs?
Forget about it .....move on.......and enjoy your audio system.....after all, thats what we're all here for - enjoying good audio systems. Everyone out there has their opinions of what is good and what sucks.....it comes down to personal taste and what your budget is.
And dont blame salespeople for trying to sell you what they have.....thats how they make their living.....not by telling you to go somewhere else to buy from another store. Sad, but true...!
As for how you remember the conversation word for word...........you must have a great memory....I have one too, but cant ever remember bashing or deny knowing about Diamond speakers.....they are a great speaker, but in my humble opinion, not in the same league as Focal, AVI or MB Quart - the 3 lines of upper end speaker that we "do" deal with.
All we do is make suggestions to people, they can either listen to those suggestions or do their own thing.......isn't that what most people want .... a choice !!
Peace out !!!!!!
Grant. [img]graemlins/beer.gif[/img] [img]graemlins/blah.gif[/img] [img]graemlins/blah.gif[/img]
[ December 06, 2004, 12:28 PM: Message edited by: G-MONEY ]
