What to do?
07-14-2005, 02:46 PM
#1
When you catch a distributor selling to your customer and then denying it, how would you handle it. Let's have a good talk about this as it has just happened here at my business. Let's have some opinions about this and what lessons should be learned from it. I will name names as far as the company is concerned but this will come later in the thread as will the particulars that I have the documented proof on.
The void has been kind of dry here as of late, I think it is time to get a good heated discussion going.
<EDIT> This is his one and only chance to fess up to what happened. From what I understand he has done this before. It is not alright to do. It is not alright to bite the hand that feeds you. It is not professional. It is unethical. It is wrong. It is easy to have ones credibility destroyed, with that goes your business. You have no right being involved in this type of business if this is how you choose to conduct it. You got caught and now it is time to face the music.
A "deal" on product to smooth things over is always nice but you do not buy my business, you earn it.
[ July 14, 2005, 08:23 PM: Message edited by: MR2NR ]
The void has been kind of dry here as of late, I think it is time to get a good heated discussion going.
<EDIT> This is his one and only chance to fess up to what happened. From what I understand he has done this before. It is not alright to do. It is not alright to bite the hand that feeds you. It is not professional. It is unethical. It is wrong. It is easy to have ones credibility destroyed, with that goes your business. You have no right being involved in this type of business if this is how you choose to conduct it. You got caught and now it is time to face the music.
A "deal" on product to smooth things over is always nice but you do not buy my business, you earn it.
[ July 14, 2005, 08:23 PM: Message edited by: MR2NR ]
07-14-2005, 03:14 PM
#2
Guest
Posts: n/a
tell him to go **** himself, period. never deal with him again, that is what ive done in the past when a douchbag rep lied or in your case stole from me. dont think thats what he didnt do, that is exactly what he did. what do you do when you catch a shoplifter. after you beat him like a redheaded stepchild, you ban him forever, the same should be done to your rep. warn us all about him and protect us from the sh!head
07-14-2005, 06:32 PM
#5
500 Watt CAFz'r
Join Date: Apr 2005
Posts: 758
so he is a retailer? then why is it a big deal..... unless he actually is a competitor and got a better deal than you'd get? but if he denied the sale because it was an avg joe and didn't want to be a man..... then yeah toss him to the curb....
07-14-2005, 09:59 PM
#8
It has the opportunity to grow into something. As it sits right now, the customer he contacted won't even touch him. The size of the sale has nothing to do with it, be it $1.00 or $10000.00, it is still wrong.
07-14-2005, 10:06 PM
#9
500 Watt CAFz'r
Join Date: Apr 2005
Posts: 758
I'm not disagreeing and yes once you make one customer happy you have cliental and that grows into more publicity for the shop which in turns makes you money.... that's also a good thing that the customer realizes that sticking with an independant that stands behind install and product vs. a distro that is purely products.... he's getting the better end of the deal doing this deal through you. I realize that the size of sale has nothing to do with it, it just sounded like that to me and yes it is still very wrong...
07-14-2005, 10:09 PM
#10
I am a customer to the distributor....he had best think about that. There are many other dealers who I am sure he has contacted that are also his customers. They need to be made aware of how he is circumventing the dealers ability to become profitable.
Even the commission salespeople are affected by this as the sale is now no longer theirs... so it affects everyone in the store, from an owner, to the salesperson, to the installer and now back to the distributor who set the ball in motion.
Even the commission salespeople are affected by this as the sale is now no longer theirs... so it affects everyone in the store, from an owner, to the salesperson, to the installer and now back to the distributor who set the ball in motion.
