Another day at work...
OK, some of you may or may not know, i'm a technical support representative for a highspeed internet company outta the states!
Today, a guy calls in, right off the bat he's mad that our agents are always rude to him, and are terrible troubleshooters that ask him to do obscene things. He notes that it's absolutely absurred that we ask him to disable his firewall in troubleshooting his connection or lack there of.
I'm kinda laughin at this point as i'm reading some of the notes on his acct that basically say everytime this guy has phoned in he's been rude and abusive and eventually hung up.
But we go on....i explain that we can't troubleshoot thru a firewall as it could be blocking things. He doesn't agree with that and thinks we should find a way around this. At this point i'm laughing to myself, but go on and say that i'm sorry he feels that way but we can't get around a program setup to stop us and similar thing and if we could it wouldn't be a very good program. He then gets mad that i apologize for this and feels that we have a bad company cause we have empathy for the customers.
Anyways...we go on, he's got no bloc sync at the modem (his modem doesn't have a connection) i ask him to power cycle (reset the modem - fixes 90% of no connection problems). He takes offense to that, and explains he's not the idiot customer that normally calls into us. He works with electronics and knows all about them. I move past that and ask him to double check the cables betweent he modem and the wall to make sure nothing is loose and now this is completely unacceptable to him. Again he go's into how he's not the usual idiot customer we deal with (his words exactly). I move on and say there's no known problems in the area, if he's got no connection as it appears we can send a technician out.
I explain the tech will only check the connection at the modem and line coming into the house, if he finds the problem not our fault then there's the possibility of a service fee up to like $50 at the techs discretion. Well holy moly he starts going off at how rediculous our company is with this service fee. I explain to him if he knows so much he's got nothing to worry about. He keeps getting upset and wants to know why he has an intermittent connection. I explain how a modem works: that it receives signals thru a cable line which have to be within a certain range if the modem is to be online. I also explain that if one or more of these signals is on the very edge of this range, it can fluctuate and cause the modem to lose sync, thus causing him an intermittent connection.
Now the guy go's back to how he works and builds electronics for a living and that the devices cannot be that particular! No way at all can a modem be so specific about the signal it needs and a few dBmv one way or another can't possibly effect the connection. He then gets mad that i apparenlty get paid to tell customers lies like this.
By now, i don't really even respond to his jibberish, i just simply ask if he agrees to the possible service fee. He complains more, i ask again. He says he wants the tech to check the connection outside the house first, cause it's impossible the problem could be the signal coming into the modem itself (i dunno why....that could be the case and still not his fault at all...but he knows everything so meh). Finally he agree's, i ask him to confirm his address with me, he says he already did, i tell him no he didnt, he complains more....and finally we get the truck roll scheduled.
I begin to give his reference number for the call to him and he hangs up on me.
This guy is a real class act!!! Now that the call is over, and i'm just dumbfounded by the stupidty and ignorance of some people, i begin to read thru more of the notes on the acct. I read back a while to see that he had a promotion with our cable television department that got him some extra movie channels for free. Once the promotion ended, he stopped getting those channels. He called in complaining about not receiving those channels anymore, and demanded that he get the channels for free. He also wanted to be compensated for the trouble of him having to phone in to get the channels again. That just makes me laugh.
After some funny reading, i finally looked up to notice his last name was . I guess that explains half of things right there. L. was his name. No wonder this guy was such a tool!!!
Anywho, thats my funny story for the day!
Today, a guy calls in, right off the bat he's mad that our agents are always rude to him, and are terrible troubleshooters that ask him to do obscene things. He notes that it's absolutely absurred that we ask him to disable his firewall in troubleshooting his connection or lack there of.
I'm kinda laughin at this point as i'm reading some of the notes on his acct that basically say everytime this guy has phoned in he's been rude and abusive and eventually hung up.
But we go on....i explain that we can't troubleshoot thru a firewall as it could be blocking things. He doesn't agree with that and thinks we should find a way around this. At this point i'm laughing to myself, but go on and say that i'm sorry he feels that way but we can't get around a program setup to stop us and similar thing and if we could it wouldn't be a very good program. He then gets mad that i apologize for this and feels that we have a bad company cause we have empathy for the customers.
Anyways...we go on, he's got no bloc sync at the modem (his modem doesn't have a connection) i ask him to power cycle (reset the modem - fixes 90% of no connection problems). He takes offense to that, and explains he's not the idiot customer that normally calls into us. He works with electronics and knows all about them. I move past that and ask him to double check the cables betweent he modem and the wall to make sure nothing is loose and now this is completely unacceptable to him. Again he go's into how he's not the usual idiot customer we deal with (his words exactly). I move on and say there's no known problems in the area, if he's got no connection as it appears we can send a technician out.
I explain the tech will only check the connection at the modem and line coming into the house, if he finds the problem not our fault then there's the possibility of a service fee up to like $50 at the techs discretion. Well holy moly he starts going off at how rediculous our company is with this service fee. I explain to him if he knows so much he's got nothing to worry about. He keeps getting upset and wants to know why he has an intermittent connection. I explain how a modem works: that it receives signals thru a cable line which have to be within a certain range if the modem is to be online. I also explain that if one or more of these signals is on the very edge of this range, it can fluctuate and cause the modem to lose sync, thus causing him an intermittent connection.
Now the guy go's back to how he works and builds electronics for a living and that the devices cannot be that particular! No way at all can a modem be so specific about the signal it needs and a few dBmv one way or another can't possibly effect the connection. He then gets mad that i apparenlty get paid to tell customers lies like this.
By now, i don't really even respond to his jibberish, i just simply ask if he agrees to the possible service fee. He complains more, i ask again. He says he wants the tech to check the connection outside the house first, cause it's impossible the problem could be the signal coming into the modem itself (i dunno why....that could be the case and still not his fault at all...but he knows everything so meh). Finally he agree's, i ask him to confirm his address with me, he says he already did, i tell him no he didnt, he complains more....and finally we get the truck roll scheduled.
I begin to give his reference number for the call to him and he hangs up on me.
This guy is a real class act!!! Now that the call is over, and i'm just dumbfounded by the stupidty and ignorance of some people, i begin to read thru more of the notes on the acct. I read back a while to see that he had a promotion with our cable television department that got him some extra movie channels for free. Once the promotion ended, he stopped getting those channels. He called in complaining about not receiving those channels anymore, and demanded that he get the channels for free. He also wanted to be compensated for the trouble of him having to phone in to get the channels again. That just makes me laugh.
After some funny reading, i finally looked up to notice his last name was . I guess that explains half of things right there. L. was his name. No wonder this guy was such a tool!!!
Anywho, thats my funny story for the day!
4000 Watt CAFz'r
Joined: May 2003
Posts: 4,655
[img]graemlins/laugh.gif[/img] k when i got to the end I really started to laugh man. Honestly i agree those customers are retarded lol I know it all im a tech I do this and i do that lol sure buddy we know lol.
Cancelled subscription n then calls back n complains he doesnt get it anymore he should get compensation and them free [img]graemlins/dunno.gif[/img] is he that retarded? Any company that offers anything always has record of cancellations and errors lol Everybody i would think knows that lol
Anyways man great story lol [img]graemlins/thumb.gif[/img]
Cancelled subscription n then calls back n complains he doesnt get it anymore he should get compensation and them free [img]graemlins/dunno.gif[/img] is he that retarded? Any company that offers anything always has record of cancellations and errors lol Everybody i would think knows that lol
Anyways man great story lol [img]graemlins/thumb.gif[/img]
2000 Watt CAFz'r
Joined: May 2003
Posts: 2,819
Yeah...working at an auto parts desk I deal with ***'s like that all time...And what makes it even more fun is I work in a melting-pot neighborhood....If I get a clear english-speaking person at the counter,I take time to thanks God..It seems like I need to learn every language known to man...
The biggest idiot I ever had to deal with was back when I first started doing parts.Guy gets in the line up and starts pacing back and forth,fists clinched,mumbling to himself.So he comes up to the counter(to me..
)slams his fist on the counter.."I WANT ****IN CARBERATOUR FOR A ****IN' 1980 CHEVY ****ING VAN WITH A ****ING 350!!!" "Sir do you have the number off the original carb?" "I DONT NEED NO ****ING NUMBER...THEIR ALL THE SAME!!"...ok...out comes the book....lets see here..1...2....3....4....5....6.. "Sir there are six different possibilities for that application." "YOU GUYS ARE ****ING IDIOTS....JUST GIVE ME ****ING PRICE!!"...okeedookee....(type,type,type)...while I'm typing,pacing back and forth he says"HAVEN'T GOT ALL ****ING DAY...ONLY GOT 6 HOURS OF DAYLIGHT TO WORK WITH...HAVEN'T GOT TIME FOR THESE ********!"..."Ok sir, that carb will run you $450 with exchange...$150 core charge and I have to order it in from Winnipeg...2-3 days).Of course I made 3/4 of it up just to get rid of him...Slams his fist down again"F*********K!!!(Add a whck of u's to that..lol).He then goes storming out of the store.Everyone..Parts staff,cashiers,customers were just standing there with their jaws dropped.Dude next me asked what I said to him to send him flying..."Can I help you sir?"...
Some people I tell ya..
The biggest idiot I ever had to deal with was back when I first started doing parts.Guy gets in the line up and starts pacing back and forth,fists clinched,mumbling to himself.So he comes up to the counter(to me..
)slams his fist on the counter.."I WANT ****IN CARBERATOUR FOR A ****IN' 1980 CHEVY ****ING VAN WITH A ****ING 350!!!" "Sir do you have the number off the original carb?" "I DONT NEED NO ****ING NUMBER...THEIR ALL THE SAME!!"...ok...out comes the book....lets see here..1...2....3....4....5....6.. "Sir there are six different possibilities for that application." "YOU GUYS ARE ****ING IDIOTS....JUST GIVE ME ****ING PRICE!!"...okeedookee....(type,type,type)...while I'm typing,pacing back and forth he says"HAVEN'T GOT ALL ****ING DAY...ONLY GOT 6 HOURS OF DAYLIGHT TO WORK WITH...HAVEN'T GOT TIME FOR THESE ********!"..."Ok sir, that carb will run you $450 with exchange...$150 core charge and I have to order it in from Winnipeg...2-3 days).Of course I made 3/4 of it up just to get rid of him...Slams his fist down again"F*********K!!!(Add a whck of u's to that..lol).He then goes storming out of the store.Everyone..Parts staff,cashiers,customers were just standing there with their jaws dropped.Dude next me asked what I said to him to send him flying..."Can I help you sir?"...Some people I tell ya..
yeah...no question about it...that guy was a real winner!
He made me strangley mad as well as made me laugh all at the same time. I guess i was mad cause i can't tell the guy what an idiot he is, and to tell him to quit being an a-hole, but funny in how rediculous he was.
Gotta love customer service!
LOL @ the above stories
He made me strangley mad as well as made me laugh all at the same time. I guess i was mad cause i can't tell the guy what an idiot he is, and to tell him to quit being an a-hole, but funny in how rediculous he was.
Gotta love customer service!
LOL @ the above stories
The exciting world of customer service brings about many ********. BlueBenz (Tim from Calgary) works for starchoice and he has some good stories. Like Wives that call in asking why **** is charged on their bill, "Because Mr. (Blank) called in on (Blank) and ordered it.
But I can't stand rude people like that that feel bitching will get them everything they want for free.
But I can't stand rude people like that that feel bitching will get them everything they want for free.
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