Hey guys.
I popped a sub and ordered one from soundaround to get it quicker. Anyways, its been a month and they said it just left toronto YESTERDAY. The entire time they were screwing me around and i talked to the corporate manager and the store manager. Anyways, they suck ***, so you don't wanna buy their things. They are unprofessional and discriminatory.

 

that sucks

 

Glad b2b corrected himself down the road in his post .

Here are the two scenarios you can have .

One of them would not only jsutify a boycot but ask for organizing a mini mob and just rolling the place over with bulldozer.

A)Time is lost when shipping your "NoR" unit to an authorized or sanctioned repair shop . Then you item is in "Q" , lined up to be looked at . If it is warranty repair and there are no additional parts etc... needed which might/might not be in stock .. then take the case of non-warranty work where an estimate needs to be forwarded to you through the store that send it out for you ...blahj blah

Either way , your item is on the "fastest" way of being repaired .

B) Your store owner is a procrastinating , lazy tethargic **** and you wonder how he is still in business after having told you your item was shipped out last week while it is still sitting in his shop accumlating nuthing but dust and stressing the owners nerves who is sitting their in their sad little car without base, HU , amps etc ...

and that calls for murder , of the boycot kinds [img]smile.gif[/img]

In your case , If in T.O it might as well be W.C electronics which are hella busy doing lotta work for many different peoplez . Find out from soundrus where your **** is and call n put pressure on dem first before madmouthing anything or anyone .

Cheers , hope u getz it back suuuun .

 

i think that maybe i should say a few words on soundsarounds(or reatailers) behalf, seeing as how its a one way slaughter. first of all your right it does take a long time(very long) but our turn around time on an amps is 4-6 weeks in the summer and 2-3 weeks in the winter, sure that this might mean about 6-8 weeks for the consumer, but if not you just don't get your item fixed or reapired. second thing is. if you go into a store such as soundsaround to get warranty, you must inform your self and get a name of the person you talk to(most importantly don't let a salesman handle your service claim, get an installer or manager to do it) i've gotten calls from prople looking for thier items(because the store didn't have a clue) and when i ask, who did you speak to, or what claim tag number did they give you, they all say the same thing "uhh...i don't know". when you go in get the persons name, get some kind of claim tag number or invoice number, and of course make sure you know what model number and quantity you brought in. phone the manufacturer' to find out which way is the best to get warranty. should someone need warranty from any of our product that we carry, you can go into any authorized dealer to obtain warranty.

i know that this won't make your item re-appear, but it might prevent this from happening to more and more persons, soundsaround has hndreds of employees and must have an incredible amount of units in service at one time. keep your self educated and don't just hand your item over to a stranger.

as far as ordering parts, we do orders once a week and it takes 10 to 14 working days to arrive. if soundsaround takes a week to order it, then it can be close to 1.5 months to get what you need. Patience is a virtue.
when all else fails, the squeeky wheel gets the grease. bug them until you turn blue in the face.
it's your right

[ October 12, 2003, 10:32 PM: Message edited by: Team Shadow ]

 

i worked in that hell hole for off and on 12 years, and there are two things you can quote me on.
a) the prob's you have come not from Soundsaround, but the manufacturer.

b) if you had to order it, suck it up bud, wait till it comes in. once again, not their fault.

if you don't have the patience that god gave you, then that's your problem. the store is only a rep for the product, not the people who make it.

by the way. there is absolutely no love lost between me and them. this is just a wake up call for everyone who thinks the poor sap who has to deal with you is the guy who is responsible. all he did was sell you what you wanted.

[ October 13, 2003, 01:33 AM: Message edited by: t raver1 smith ]

 

Very true however, all the rep/dealer has to say is we called them they haven't shipped out yet it's just a matter of the manufacture to ship it out/order it whatever it might be, I have had the same problem with stores giving bull **** excuses instead of just getting right to the point, now sure a store can blame the manufacture's 100%, but the customer doesn't care they want what they bought/sent for repair in due time stated, I have a buddy that works for a shop and most of the time it's the dealer that's screwed up not the manufacture then it's funny after bitching so much how the "ITEM" just appears all of a sudden in the next day or 2.

 

you can't expect anything to come in under 8 weeks. if you get it in 3 then that's awesome, if it takes 9 then that's what it takes. understand that the hassle comes when retailers promise something that they have no control over. it's true a season salesman will know how long an item would take, but a "green" salesman won't. but this doen't mean that every broken promise is the retailer's/dist's/ or manufacturers. surely you must know that it's close to ces and new product is coming out, and old product is dying off. i can only imagine that everyone is slowing down on stocking old items and trying to get new ones in. if you want something that's not available then go find it a store that has it. if you want quicker service on your broken peice, tape 2 -$50 to it. one for the store, and one for the tech. you'll get it in 3 days, any where in canada. garanteed( hey, don't go taping bills to your amp when you take it in. i was only being sarchastic) you want three days service , tape a case of beer to it. haahha

 

shadow's pretty much nailed it on the head. that was a point i should have made in my earlier post. it is not always the manu.s fault, and there is occasion for an overzealous salesman to over promise. remember when dealing with these guys, that some of them are dealing with between 3000 and 7000 customers every year. you are important to them, but not more important than everyone else.

 

A couple years ago, a friend of mine took his blown rf bd1000 in to be replaced on warranty. They sent it away and a couple weeks later, they called him and said they got a brand new amp for him cause the other couldnt be fixed. He went there and was presented with a brand new..... bd500.1. They denied that the amp he brought in was a bd1000 and conveniently lost the proof of purchase receipt. Only when he threatened to take them to court did they finally give in a get him a bd1000 to replace his old one. Could have been a screw up by an imcompetent salesman, but that is the kind of thing that puts a black mark on a store's record.