Tone

iTrader: (3)

Okay, I thought this really deserves mention for outstanding service:

A few weeks ago I bought a PG MX3i crossover on EBay and the high level variable crossover control was hatched. The fellow I bought it off agreed to help pay for repairs if I sent him the bill, but it had to be done right away (so I could leave positive feedback).

So 3 days ago I called Chris at Trends Electronics in Vancouver and explained the situation as to why I needed a rush job on it. Chris agreed to help out and so I mailed it to him the next day (2 days ago). He received the unit this morning and called me at 11:00am to tell me the repair was completed ($42.00Can.) and that they would pay for shipping it back to me TODAY!!!

Added note: I have sent a few ZX amplifers for Chris to repair over the years and they have all worked flawlessly afterwards and the prices were much better than the local repair shops.

Eli47

Well done Tone, not enough consumers today are expressing their satisfaction on a job well done, or exceptional customer service. More often than not, people are too quick to criticize a given situation.
It's coments like this that can make retail worthwhile.

Rockney

It is very nice to see something positive about a shop. [img]graemlins/thumb.gif[/img]

[ July 01, 2005, 04:43 PM: Message edited by: Rockney ]

pinhead

there not a shop there the canadian distributor for pheonix gold bazooka mb quart and a few others

happy_mcslappy

Hey Tone:

I'm happy that Chris gave you such good service. We have prided ouselves on our customer service over the years, and it's nice to hear some positive remarks.

I have email'd Chris the link to this page and I'm sure he will be more than thankful

Adam

Mizzarty

good service x 2

OldOneEye

Met those guys down here in Seattle at a CarToys tent sale. Nice guys too.

Juan

happy_mcslappy

But absolutely rancid body odour [img]smile.gif[/img]