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Eclipse Crap??

Old 11-28-2004, 10:15 PM
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Just to follow-up on my search for Nak equipment I thought I would mention my nightmare with brand new Eclipse (award winning) cassette deck 4502 (5 volt output all preouts/CD controller). My first one they gave me had a terrible spike on power up and down so I returned and they gave me the top-line CD player as a temp unit till my new 4502 came up from Florida - fair enough it was excellent in all regards. So 5 weeks later my new 4502 shows up and I pull my dash apart again and this unit has a wicked spike on powerdown only though. So I put the CD player back in for the meantime and am seriously considering ripping everything apart and replacing it all with Nak cassette deck/ (because I have many serious cassettes recorded off vinyl) - for instance one has Heart's "Magic Man" that puts "Vogue", "Dark Horse" etc. etc. to shame in bass response and all the anologue smoothness to boot!

I would appreciate any comments - because I'm at the end of my rope here.
Thanks
[img]graemlins/banghead.gif[/img]
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Old 11-28-2004, 10:25 PM
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this is not the first i have been reading about the quality going down
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Old 11-29-2004, 10:32 PM
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Eclipse has a performance guarantee, if it has any problems in the first year its replaced. If it is registered. Then you get 3 three years of warranty. Hum....
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Old 12-01-2004, 11:50 PM
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Provided it's in warranty keep sending it back eventually you will be intitled to your money back or upgrade to the next model. We do that for the company I work for, and keep customers quite happy.
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Old 12-02-2004, 11:24 AM
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Yeah, I call Bull**** on the money back scenario. I told my dealer I wanted my money back and he told me to stuff it because it was a special order and he would never be able to resell the Eclipse 4502 unit (being a cassette deck) once it was returned to him (fixed I assume) from Eclipse headquarters.

Anyways I was royally pissed, and spent a couple of hours isolating the spike to the remote line to the EQ and amps. I solved my spike problem by putting a relay in-line on the remote out. But instead of using a constant 12 volt in used the remote line to both 12 volt in and trigger on.

This setup allows the relay to take the spike and gives a split second delay so the spike is all gone by the time the trigger sends power to the amps. (I suppose I should post this on the install forum)

The facts still remain, a new Eclipse head unit with a spike and a no return policy on cassette decks - from my dealer anyway. [img]graemlins/blah.gif[/img]
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Old 12-02-2004, 01:31 PM
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If I were you I would call Eclipse and complain directly to the distributor for your area.

Explain your problems clearly and calmly.

Explaina lso that as a 'valued' customer, you'll be sure to let all your car audio enthusiast friends know about this, providing that it isnt resolved in a reasonable manner, I mean, their business depends upon word-of-mouth advertising, as they arent some 'big box' company like RF or MTX, dont you think? I think they'll be recpetive.

I think that they will be receptive to such a reasonably explained issue, becuase they would probably like to keep their reputation at the high level they expect.

Also, as they do offer this tremendous warranty plan, you would probably want to mention to them the unwillingness of your shop-dealer, THEIR REPRESENTATIVE, to compromise with you, their valued customer.

I would also mention that you think highly of their products and would not want to end your relationship with their products this way, becuas eif you wanted 'big box crap' you could go to Best Buy tomorrow.


honestly, you'd be surprised where a well placed and well-worded phone call can get you, if you havent tried this already I would highly recommend it.
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Old 12-02-2004, 05:46 PM
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Originally posted by Tone:
Yeah, I call Bull**** on the money back scenario. I told my dealer I wanted my money back and he told me to stuff it because it was a special order and he would never be able to resell the Eclipse 4502 unit (being a cassette deck) once it was returned to him (fixed I assume) from Eclipse headquarters.

Anyways I was royally pissed, and spent a couple of hours isolating the spike to the remote line to the EQ and amps. I solved my spike problem by putting a relay in-line on the remote out. But instead of using a constant 12 volt in used the remote line to both 12 volt in and trigger on.

This setup allows the relay to take the spike and gives a split second delay so the spike is all gone by the time the trigger sends power to the amps. (I suppose I should post this on the install forum)

The facts still remain, a new Eclipse head unit with a spike and a no return policy on cassette decks - from my dealer anyway. [img]graemlins/blah.gif[/img]
I didn't say money back from the dealer I meant from the manufacture, I work for HP tech support and it's one of the options usually given now everyone other manufacture is different of course in what they offer for satisfaction.
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Old 12-02-2004, 05:52 PM
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As well the the threat of " I will go elsewhere and tell all my friends not to buy your product" is a threat not taken they don't care when customers give us that line it's " that's your choice sir we don't force customers to use products there not happy with". They get pissed caues they realize there lil threat got them no where.
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Old 12-02-2004, 06:00 PM
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Although the turn-on pop was a problem on 1 head unit from eclipse that i knew of, now 2 I didnt find it as much of an issue as you did. I had the problem with my 8443 but i simply put a 12V switch in-line with my sub amp and never had the problem again.

Ur not likely to get your money back from the dealer on a special order item and eclipse will most likely not refund your money. IT is good you fixed the problem, i know eclipse makes awesome stuff and a minute problem like this i think could be overlooked for the quality of stuff that matters like processing etc.
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Old 12-02-2004, 06:26 PM
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Funny, Chizzer,

But generally speaking, I find that that sort of complaint works quite well, providing it is done int he proper way.

A nice letter to Eclipse HQ outlining the problem, as well as explaining that as a customer you feel you are being treated poorly, as well as the 'threat' of making sure your peers know of the way you were treated, etc, and outlining how you intend to file a complaint with the BBB or what have you regarding the company's representative tends to work quite well.

Most companies, especially '-phile' companies like Eclipse, etc, in any industry, should realize by now that to compete with the FS/BB type brands and stores, they have to provide customer service, first, and quality, second.


Obviously not all companies care, but the good ones do.

Meh, thats just my experience, though
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