Ethical Question
05-04-2004, 09:51 PM
#1
Guest
Posts: n/a
So here's a little ethical question I would some input on.
Let's say that a company gives a competitor a prototype amplifier. It's so new there is no owners manual or waranty card. They just mail it to him in a brown box.
The competitor installs the amplifier, goes to all sorts of shows and brags incessantly about the quality and performance of the product, fulfilling his contractual obligations to the manufacturer. He also wins several major events using their product, and wears their shirt on stage, gets in a magazine and so on...
The competitor is driving down the road some time later, listening to music and the amplifier suddenly bursts into flames. The driver pulls over and jumps from his car, yanks the chrome fire extinguisher from his passenger side window pillar (am I painting a picture for you?) and puts out the now somewhat serious fire.
Nobody is hurt, but the car is severely damaged to the tune of, let's say, $10,000.
I know, I know, that little fire extinguisher couldn't put out the fire, but forget about that, that's not what I am asking.
The question is: What would you do?
Considerations:
-The owner of the car did absolutely nothing wrong.
-There is a chance that the vehciles owners insurance company will not repair the car because the item that started the fire was aftermarket.
-All the 'blame' for the accident rests on the fact that the amplifier caught fire. It was installed perfectly and performed well for a long time.
Before you go off searching the Internet, this was fabricated from a discussion I was having with some friends at a party, the context has been changed to something that CCA members can relate to.
Let's say that a company gives a competitor a prototype amplifier. It's so new there is no owners manual or waranty card. They just mail it to him in a brown box.
The competitor installs the amplifier, goes to all sorts of shows and brags incessantly about the quality and performance of the product, fulfilling his contractual obligations to the manufacturer. He also wins several major events using their product, and wears their shirt on stage, gets in a magazine and so on...
The competitor is driving down the road some time later, listening to music and the amplifier suddenly bursts into flames. The driver pulls over and jumps from his car, yanks the chrome fire extinguisher from his passenger side window pillar (am I painting a picture for you?) and puts out the now somewhat serious fire.
Nobody is hurt, but the car is severely damaged to the tune of, let's say, $10,000.
I know, I know, that little fire extinguisher couldn't put out the fire, but forget about that, that's not what I am asking.
The question is: What would you do?
Considerations:
-The owner of the car did absolutely nothing wrong.
-There is a chance that the vehciles owners insurance company will not repair the car because the item that started the fire was aftermarket.
-All the 'blame' for the accident rests on the fact that the amplifier caught fire. It was installed perfectly and performed well for a long time.
Before you go off searching the Internet, this was fabricated from a discussion I was having with some friends at a party, the context has been changed to something that CCA members can relate to.
05-04-2004, 10:04 PM
#2
Guest
Posts: n/a
So what's the question [img]tongue.gif[/img]
If the question is what would I do as the manufacturer of the amp, I would do the right thing. I would pay to repair the vehicle and make sure that everything is taken care of to the satisfaction of the competitor.
If I was the competitor I would politely request the manufacturer to do what's right.
In this day of computers, it would be too easy for the competitor to whip out his digital camera and ruin that companies rep in about three days of posting on CCA, Carsound, and Term Pro.
Here is another "hypothetical question" what if you installed some used equipment in a 1995 Dodge Ram. You install a head unit, and amp with a sub. The amp wiring is already ran from the previous owner of the truck. You use a harness on the deck. You get a call two days later from the frantic customer that her truck is in the shop with the brake lights not working. You drive down there and see that the stealership has the ENTIRE interior removed including the dash. They say the labour is at $1700 so far to fix a shorted brake light wire. They show you where the sill screw went through the factory brake wire that was unwrapped from it's harness beside some aftermarket speaker wires you did not add under the sill you did not remove. The woman is crying because she just bought the truck three days ago, what do you do?
If the question is what would I do as the manufacturer of the amp, I would do the right thing. I would pay to repair the vehicle and make sure that everything is taken care of to the satisfaction of the competitor.
If I was the competitor I would politely request the manufacturer to do what's right.
In this day of computers, it would be too easy for the competitor to whip out his digital camera and ruin that companies rep in about three days of posting on CCA, Carsound, and Term Pro.
Here is another "hypothetical question" what if you installed some used equipment in a 1995 Dodge Ram. You install a head unit, and amp with a sub. The amp wiring is already ran from the previous owner of the truck. You use a harness on the deck. You get a call two days later from the frantic customer that her truck is in the shop with the brake lights not working. You drive down there and see that the stealership has the ENTIRE interior removed including the dash. They say the labour is at $1700 so far to fix a shorted brake light wire. They show you where the sill screw went through the factory brake wire that was unwrapped from it's harness beside some aftermarket speaker wires you did not add under the sill you did not remove. The woman is crying because she just bought the truck three days ago, what do you do?
05-04-2004, 10:15 PM
#3
2000 Watt CAFz'r
Join Date: May 2000
Posts: 2,406
^^^^
Tell her to fuuck off and have the CSM pay the damage claim [img]smile.gif[/img]
Make sure you get her to sign the release !!
Tell her to fuuck off and have the CSM pay the damage claim [img]smile.gif[/img]
Make sure you get her to sign the release !!
05-04-2004, 10:25 PM
#4
Guest
Posts: n/a
That's what I did, I talked the dealership down to $1200 (it was outrageous what they were doing). Paid the claim and let her know that she will not be getting a deal like that ever again in her life.
05-05-2004, 02:55 PM
#5
Guest
Posts: n/a
That was the question DW.. What should be done on both parts..
Tim, whatdya think? Same thing?
Tim, whatdya think? Same thing?
05-05-2004, 05:32 PM
#6
I would have first made sure that the manufacturer would assume any and all risk with a untested and unproven piece of equipment. Always look out for number 1. It is unfortunate that this must be the case but it is now a necessary evil, there are too many ways to get screwed, like Dereck listed above.
If the manufacturer is reputable and fault can be verified to lie within the design of the amplifier AND it was being used within it's operating design, the onus should be on the manufacturer. All products that come to market have to be tested, if the manufacturer chose a competitor to test this equipment instead of inhouse, they must also be responsible for its potential downfalls as well as successes. A manufacturer also has insurance for little things that can happen, just like this. I too would ask the manufacturer to do what is correct.
If the manufacturer is reputable and fault can be verified to lie within the design of the amplifier AND it was being used within it's operating design, the onus should be on the manufacturer. All products that come to market have to be tested, if the manufacturer chose a competitor to test this equipment instead of inhouse, they must also be responsible for its potential downfalls as well as successes. A manufacturer also has insurance for little things that can happen, just like this. I too would ask the manufacturer to do what is correct.
05-05-2004, 06:05 PM
#7
2000 Watt CAFz'r
Join Date: May 2000
Posts: 2,406
Well in the world of big box, we pay out so many damage claims that are not even our fault and we prove they aren't our fault but if the customer calls head office or screams loud enough we pay............................we paid a $300 cleaning bill once cause the customer bought some carpet cleaning solution and it fell over on his seat on the way home and it discolored his seat...................
Dave.....in your example I don't think the manufacturer would cover it or even get involved in it cause they have no way of knowing if it was the product or the install................
If it was the product I would want bullet proof proof that it was the product before I would pay, but as the consumer I would push and push, there is nothing to lose cause they probably won't get much..............unfortunatly.........
Dave.....in your example I don't think the manufacturer would cover it or even get involved in it cause they have no way of knowing if it was the product or the install................
If it was the product I would want bullet proof proof that it was the product before I would pay, but as the consumer I would push and push, there is nothing to lose cause they probably won't get much..............unfortunatly.........
05-06-2004, 04:23 AM
#8
Guest
Posts: n/a
our shop policy is that we will not install an amp with existing cables unless they were originally installed by us, period, no exceptions, if the customer doesnt like that policy, tough, there are many other shops to go to who will gladly take the responsibility for other peoples wiring skills, or lack there of
05-06-2004, 06:28 PM
#10
Guest
Posts: n/a
Originally posted by defro13:
our shop policy is that we will not install an amp with existing cables unless they were originally installed by us, period, no exceptions, if the customer doesnt like that policy, tough, there are many other shops to go to who will gladly take the responsibility for other peoples wiring skills, or lack there of
our shop policy is that we will not install an amp with existing cables unless they were originally installed by us, period, no exceptions, if the customer doesnt like that policy, tough, there are many other shops to go to who will gladly take the responsibility for other peoples wiring skills, or lack there of
