pm sent:smilie_da thanx for the help

Has anyone else got their goods? Still waiting on remote. This is going back to Febuary or January for me.

I've been a professional in a business now for 12 years. I'm only 31, but work with my parents in our business.

I actually worked for Van & Truck world in Ottawa for a year too.

I was into car audio a lot when I was younger, and still have a small passion for it.

through my ventures to many shops I have experienced one thing.

Customer Service, Great, good, bad and very very bad.

In my line of business (funeral service), customer service and care is #1.

In many shops, the feel is, if you don't have the cash, don't waste my time.

People have questions, concerns, and quite frequently not a clue.


Customer service #1: Many many shops I have visited over the years lacked

that very component.

Having a "stereo" guy, "engine/turbo" guy ect. will not make you a successful

shop. Yes, having the knowledge about your products is key, but there are

many things, little things, that make a customer feel, when they make a

large purchase, especially car audio, feel good about the purchase.

Good, great, and beyond expectations customer service is where a business

will succeed.

Take this: In Ontario, the Funeral Act states that we must offer our services

to whom ever requets them, regardless of race, religion or otherwise, or the

ABILITY TO PAY!

Imagine that, someone walks into my funeral home, poor, pennyless and their

mother just died. I HAVE TO provide my basic services to them. Now, we

are not out of pocket. The goverment has a grant, not very much to provide

"minimal services". But, mostly all the time, we give the "family" more than

what is covered by the payment. But many funeral homes offered this

service before the Act came into effect.

One note though: You must have customers to have a business, but getting

those customers in the key, and keeping them YOUR customers is the major

key.

anyways, take it with a grain of salt. The worst thing that a customer can

feel is used, or taken advantage of, and sorry guys, but the audio industry

has done that a lot unfortunalty.

sorry for the rant.

^^^could not agree more, I've come across 2-3 great shops in the last 20+ years.

dan came thru for me:smilie_da thanx b.b

Epilogue... after 5 rounds of sporadic PM's since last Feb with someone who is in contact with Phantom management....no remote for me. Just call it a learning experience. Never pay up front .

Dan still hasn't called you? I gave him your number a couple months ago. I will call him tonight and ask him to call again. He has it and i should have taken it from him, but i thought you were closer to him in mississauga.He's busy at a new shop but i will tell him to call again, maybe he lost the number, i dunno. Dan is a good guy, sorry for the remote but it is there.I'll see if i can just grab it from him then you can meet me anytime, but in t-dot

edit: I'll ask Dan if i can just give you his number, than you can call him and make the arrangements. I don't like giving out peoples numbers without their permission

new shop?
 

^Where is the new shop? whats it called?

Don't know the name, but its in mississauga around hurontario and burhamthorpe.I can get you a number later tonight. Salty, Dan says he lost your number and he gave me a new number to give you, but i forgot it at home. I'm at work and will be home around 7pm.I will send you his number so you can call him directly,

Please do not use customer service and Phantom audio in the same sentence. They're only out to make money. They wanted to charge me $500 just for for a daily pounder when i got into this scene. It costed me $100 plus food for the day to hit 150+:smokin: . Need i say more