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I book two starters first thing in the morning, then two in the afternoon, if one doesn't show, there is always another car to work on.

Quote:

Originally posted by FurleyII:
Bah, full payment or no appointment. I've even had people who've paid not show up. But I've had far more who havn't paid just "forget".
I make no exceptions except for my dealerships, because they pay no matter what.

me to no exceptions. The only people who don't half to pay up front are my dealerships and referals from them.

they make the commitment on their part by paying and taking the product home
(so there's no chance of selling out or over selling and not having available for install day)
and I (on behalf of my installer) will make the commitment to book the necessary time needed to complete the installation. If an appointment is missed a $25 fee apply's and re-booking will be made at the next available time.....no squeeze ins.

too many customers call all the shops in town and make appointments until they get the soonest one but neglect calling back and cancelling with the other shops.

And using the "but I'm from out-of-town" excuse is getting really old, really fast.