Another day at work...
2000 Watt CAFz'r
Joined: Feb 2003
Posts: 2,417
Yeah, I do tech support for a "Digital Camera Company " by the initials of H.........ummm Uh P" anyway, this lady calls in wanting her camera fixed cause the "orbes" aren't showing up and she's getting pissed , we already set up for service twice now cause she's 100% issue is with the camera, I am thinking and wish I could have said " are you sure your not the problem, and perhaps you don't need to be serviced"? scrwed up people
50 Watt CAFz'r
Joined: Apr 2004
Posts: 238
yeah i used to work for hp pavilion tech support [img]graemlins/jack.gif[/img]
wow man, i love getting irate customers! it adds excitement and variety to the job. Just think of all the rules that you can use in your favor, lol. Especially when you get the same customer who JUST hung up on you 5 minutes previous. I used call that moment "game time"
or when a fellow co-worker has been racking his brain with some for 45 minutes,while you wait for your next call, and sure enough your next call happens to be your stressed buddy's last misery.
hehehe, that when you decide to avenge him and be a ***** to the deserving jerk. drag that **** through every last piece of contact information,(get him to spell it out, and when he does tell him he needs to slow down a bit) every last model and s/n confirmation, and once you make it through all that, they are screaming at you that you wont help them with their issue, (even though you can clearly read it in the notes of the last 13 case events), you tell him that he needs to hold a moment while you gather information to make a professional decision about his case.
*3 mins pass*
Now he wants a supervisor - "Too damn bad"(broke some rules [img]graemlins/headbang.gif[/img] ) "you have wasted enough of our resources already, and my supervisor gave you your options, a box is on it's way already. If you dont like that option, hang up. deal with it. if you dont use your only offered option at this point, I would advise against calling us for help in the future, as we are tired of your disrespect and ignorance. yes i called you ignorant. Thank you for calling HP, have a GREAT night."
My team lead had a great laugh listening to the monitor on that call (good thing he's an awesome team lead, he deleted it before management got to it)
Turns out, a few days later, a friend 3 rows of cubicles down is calling my name, so i put the phone on ACW, and walk over. apparently a customer is asking for me by name. Sure enough, its the very same guy calling to talk to a supervisor, then me, as he wants to apologise for his "uncivil manner". loser.
anyways, thats my favorite story, and i tell ya, my friend sure felt avenged [img]graemlins/gunsarecool.gif[/img]
especially when he logs out of his phone, unplugs his headset and jacks into my phone to listen to the whole damn thing. [img]graemlins/beer.gif[/img]
[ May 05, 2004, 05:39 AM: Message edited by: '90 Alpine Celica ]
wow man, i love getting irate customers! it adds excitement and variety to the job. Just think of all the rules that you can use in your favor, lol. Especially when you get the same customer who JUST hung up on you 5 minutes previous. I used call that moment "game time"
or when a fellow co-worker has been racking his brain with some for 45 minutes,while you wait for your next call, and sure enough your next call happens to be your stressed buddy's last misery.
hehehe, that when you decide to avenge him and be a ***** to the deserving jerk. drag that **** through every last piece of contact information,(get him to spell it out, and when he does tell him he needs to slow down a bit) every last model and s/n confirmation, and once you make it through all that, they are screaming at you that you wont help them with their issue, (even though you can clearly read it in the notes of the last 13 case events), you tell him that he needs to hold a moment while you gather information to make a professional decision about his case.
*3 mins pass*
Now he wants a supervisor - "Too damn bad"(broke some rules [img]graemlins/headbang.gif[/img] ) "you have wasted enough of our resources already, and my supervisor gave you your options, a box is on it's way already. If you dont like that option, hang up. deal with it. if you dont use your only offered option at this point, I would advise against calling us for help in the future, as we are tired of your disrespect and ignorance. yes i called you ignorant. Thank you for calling HP, have a GREAT night."
My team lead had a great laugh listening to the monitor on that call (good thing he's an awesome team lead, he deleted it before management got to it)
Turns out, a few days later, a friend 3 rows of cubicles down is calling my name, so i put the phone on ACW, and walk over. apparently a customer is asking for me by name. Sure enough, its the very same guy calling to talk to a supervisor, then me, as he wants to apologise for his "uncivil manner". loser.
anyways, thats my favorite story, and i tell ya, my friend sure felt avenged [img]graemlins/gunsarecool.gif[/img]
especially when he logs out of his phone, unplugs his headset and jacks into my phone to listen to the whole damn thing. [img]graemlins/beer.gif[/img]
[ May 05, 2004, 05:39 AM: Message edited by: '90 Alpine Celica ]
50 Watt CAFz'r
Joined: Apr 2004
Posts: 238
OH and my favorite thing i did on my last day there - haha so funny.
okay, so during the call whisper(3 second automated voice that tells you what kind of call it is) put the call on hold. line 2. dial my friend's number, as he has an old answering machine that doesn't stop recording. conference. begin the call, and right after they stop bitching and TELLING you what you are going to do NOW you say "thats a ****ty deal" and close line 1, followed by a funny statement for my friend.
bastard didnt save the message. [img]graemlins/banghead.gif[/img]
i also favored the answer of "no, i dont feel like it." on that particular day. the responses to that statement are so funny, as theres no way in hell they expected to hear that line.
Or how about saving a new caller's contact information so that they are "Superman" or "Jer Koff", or how about "*** Face"
[ May 05, 2004, 05:36 AM: Message edited by: '90 Alpine Celica ]
okay, so during the call whisper(3 second automated voice that tells you what kind of call it is) put the call on hold. line 2. dial my friend's number, as he has an old answering machine that doesn't stop recording. conference. begin the call, and right after they stop bitching and TELLING you what you are going to do NOW you say "thats a ****ty deal" and close line 1, followed by a funny statement for my friend.
bastard didnt save the message. [img]graemlins/banghead.gif[/img]
i also favored the answer of "no, i dont feel like it." on that particular day. the responses to that statement are so funny, as theres no way in hell they expected to hear that line.
Or how about saving a new caller's contact information so that they are "Superman" or "Jer Koff", or how about "*** Face"
[ May 05, 2004, 05:36 AM: Message edited by: '90 Alpine Celica ]
"The serial number awf the computer is CN*****, oh you want the serial awf thuh modum?" HAHAHA, sometimes they call the PC a modium. ROFL.
"Mash what key, now?" "Do what, now?"
"Ah dun have any recuvury CD's, but ah have an American On-liiine CD, will that fix it?"
"You want me to cut the power awf?"
"Ah cawled AOL, and they said ma memery lode is at a hunnerd percent."
"Mash what key, now?" "Do what, now?"
"Ah dun have any recuvury CD's, but ah have an American On-liiine CD, will that fix it?"
"You want me to cut the power awf?"
"Ah cawled AOL, and they said ma memery lode is at a hunnerd percent."
2000 Watt CAFz'r
Joined: Feb 2003
Posts: 2,417
Yep consumber based has it's ups and down, but seems to more fun then the business foke machines, 2nite I am only SJ english for Canada but that's only till 10pm... I hate people who refuse to "explore" the damn software on there own, can you show me, god damn tool look to the right click on the damn buttons and figure the **** out!>... then of course I get like a 50% quality....
2000 Watt CAFz'r
Joined: Feb 2003
Posts: 2,417
The other day I get this lady from NEwfoundland, she's trying to get her digital camera to work and her pc won't detect it, so we go through a few things doesn't help I suggested she try on another system " oh I did that at staples and it worked fine" ok then, you pc is the fault get it looked at, "no it's not" I just add 32 meg of ram and a new 40 gig drive, my pc isn't at fault", M'am it's works on another computer its your computer causing the issue " stop shouting at me " I am not shouting, "Yes you are " I can hardly hear you , that's why i am speaking louder " I can hear you just fine and I am not shouting at you," Just cause you can hear me fine, doesn't mean I can hear you fine. "stop cutting me off," I wasn't, " yes you are" OK, then she begins rambling again then a pause........"are you there " yes... "well" I just wanted to make sure you where done so I wasn't cutting you off again like that last time that I wasn't! "oh ok " ......needless to say it was her pc, stupid people out there... Maybe in ChadXton world 2+2=5, but everywhere else it's 4, if the damn camera works fine on another machine use your damn head and think about it!!! YOUR PC IS THE FAULT!!!
Just like rollercoaster have ride restrictions, computers/accessories should to, if your over 50 DON"T BUY OUR PRODUCT, CAUSE YOU WON'T KNOW HOW TO USE IT...!!!
Just like rollercoaster have ride restrictions, computers/accessories should to, if your over 50 DON"T BUY OUR PRODUCT, CAUSE YOU WON'T KNOW HOW TO USE IT...!!!
