Automated services
Thread Starter
500 Watt CAFz'r
Joined: Dec 2000
Posts: 952
It seems that no matter when you pick up the phone to call a friend or a company, you end up dealing with some sort of automated service. What do you think of having to push buttons? Do you feel that type of service is helpful or not?
Do you have such a service for your business ? If so, have you had any feedback about it, positive, negative?
I seem to recall a post where someone put on an old joke about some lady writing her financial institution about this issue.
Do you have such a service for your business ? If so, have you had any feedback about it, positive, negative?
I seem to recall a post where someone put on an old joke about some lady writing her financial institution about this issue.
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I cannot stand dealing with Telus over the phone. They have got to have one of the worst automated systems. It makes you talk with some stupis computer and you tell it your problems. Makes me so mad.
Another was Captial One M/C. They have an automated collections call. Your phone rings:
Me: "Hello?"
Some computer that sounds like Kit from Knight Rider: "Hello. This is capital cone master card. Is this _________.?" If yes pres 1.
And then it proceeds to tell you about your card situation. No human ever gets on the phone. Truley sucks.
Another was Captial One M/C. They have an automated collections call. Your phone rings:
Me: "Hello?"
Some computer that sounds like Kit from Knight Rider: "Hello. This is capital cone master card. Is this _________.?" If yes pres 1.
And then it proceeds to tell you about your card situation. No human ever gets on the phone. Truley sucks.
I dont mind hitting buttons... but the services where you have to say 'yes' or 'no' to questions are a total pain in the ***...
Iam also not a fan of talking to people who are of some other nationality and have a heavy accent I cant understand.... happens to me all the time....
Iam also not a fan of talking to people who are of some other nationality and have a heavy accent I cant understand.... happens to me all the time....
Thread Starter
500 Watt CAFz'r
Joined: Dec 2000
Posts: 952
How many of you mention your credit card info on a portable, or cellular phone, thinking no one is listening?
Ever wonder why credit card companies forgot about that minor security precaution when they prompt you to press your numbers as you use a cordless phone???
Ever wonder why credit card companies forgot about that minor security precaution when they prompt you to press your numbers as you use a cordless phone???
2000 Watt CAFz'r
Joined: May 2000
Posts: 2,406
Originally posted by Haunz:
I dont mind hitting buttons... but the services where you have to say 'yes' or 'no' to questions are a total pain in the ***...
Iam also not a fan of talking to people who are of some other nationality and have a heavy accent I cant understand....
I dont mind hitting buttons... but the services where you have to say 'yes' or 'no' to questions are a total pain in the ***...
Iam also not a fan of talking to people who are of some other nationality and have a heavy accent I cant understand....
In a heavy french accent...................8 for English ???
Man...................
LMAO.. yea Tim I hear ya...
heh, happened to me last night... I was the only one who could talk coherantly out of the 7others I live with (superbowl party).... so they got me to order pizza from pizza-pizza or little ceasers or something....
So I call some damn 1-800 # and get some middle eastern women who I cant understand and she sure cant understand me... WTF, I have to speak arabic to order pizza now !!
Then, even after you get off the phone with the person, you have to go through some automated BS to verify your order...
[ February 07, 2005, 10:32 AM: Message edited by: Haunz ]
heh, happened to me last night... I was the only one who could talk coherantly out of the 7others I live with (superbowl party).... so they got me to order pizza from pizza-pizza or little ceasers or something....
So I call some damn 1-800 # and get some middle eastern women who I cant understand and she sure cant understand me... WTF, I have to speak arabic to order pizza now !!
Then, even after you get off the phone with the person, you have to go through some automated BS to verify your order...
[ February 07, 2005, 10:32 AM: Message edited by: Haunz ]
