Hows it going guys, searched around and didnt find anything about this really.

So i got a Compustar alarm installed on my 94 toyota pickup about 3 weeks ago. paid the shop to have it done because everything is supposed to be garunteed.

So went into my truck yesterday morning and smelt electrical burning smell. opened the kick panel where they placed the brain, shock sensor, and relays. and all of the wires for the alarm were melted into a big bundle. the wires and relay were a little bit wet because of a small leak in my windshield and i guess the water ran down the wires.

took it to the shop and the owner immediately told me theres nothing they can do because its my fault it got wet. i told him that theyre the ones who chose where to install it. and he just kept giing me the run around. the installation guy didnt seem to agree with the owner and he looked at it and said most likely it was the relay which got wet and started the short. also the fuse never got triggered.

I look at it as even if wires get wet they shouldnt short out because theyre supposed to be sealed unless theyre was something wrong with the wire or relay in the first place. and if they short out isnt there supposed to be a fuse which should stop everything from having a complete meltdown?

please give me some knowledge on this situation and advice on how i should proceed.

Thank you very much for your time!!

 

The circuit was improperly fused, or the starter leads were not properly insulated... that's all there is to it... thats why you put fuses on those things so they don't melt and better- start a fire.. consider yourself lucky that this thing didn't burned your car...

I would not walk out of that shop till the owner would deal with this... I would even bring up negligence and fire hazard into the convo since this could ended up in smoke..

On your place I would go back there and tell them to remove the whole thing out of your car and ask for money back (full amount: instal + parts) I would not leave the shop till they do it, even if they call cops, stay, let them write up the report and the owners are more likely to provide a solution for you with an officer on the site. . oh and never go back there.

 

right on thanks for the info @lazyluke. thats what i thought as well but wasn't positive because im not a pro. Ill be back there first thing monday morning getting this thing sorted out.

any other info on what i should be telling them besides they didnt properly fuse the circuit?