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Along those lines, you guys would have cried if you saw the number of customers the infamous Ralph Bennedetti used to turn away. I used to drop by the shop about every other month and no matter what time I was there, he'd be sending someone down the road.
He wouldn't touch any products he didn't sell.. It was hilarious.. but saved him a lot of headaches. So, let's change the scenario around a bit and eliviate the potential that the problem was related to the installation. Say the problem is that a 'performance suspension part' was installed on a car and a weld failed, causing the car to spin out and crash. Whadya think now? |
same thing, you should stand by those who stand by you. This is even more extreme because that is definately provable as a defect in the product unlike the car audio example which while easy to determine most people treat failures like that like voodoo or something.
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Originally posted by defro13: our shop policy is that we will not install an amp with existing cables unless they were originally installed by us, period, no exceptions, if the customer doesnt like that policy, tough, there are many other shops to go to who will gladly take the responsibility for other peoples wiring skills, or lack there of |
I sort of agree with Dereck, if the part was properly installed to manufacturers specs, meaning all mounting bolts torqued on properly, no problems with clearance and the part was the right one for the right vehicle and install is no longer part of the picture, then there is two possibilities, which one however must be found out.
One is that the part failed due to a design flaw or mechanical failure while in use, the manufacturer is on the hook. Two is the part was being used beyond it's design apllication, again the part was properly installed, just used improperly, this onus is now on the user. Good questions Dave. |
The suspsension thing is much like the Ford Explorer(??) with the questionable tires.
The only answer lies with Fight Club: Narrator: A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one. Business woman on plane: Are there a lot of these kinds of accidents? Narrator: You wouldn't believe. Business woman on plane: Which car company do you work for? Narrator: A major one. |
^ That was classic.
As a consumer, nothing is my fault. Remember that :D |
Sadly, in this day and age, %99 of the time, the mighty buck far outweighs ethics.
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Wade, you are right man, it's true that it comes down to the perverbial dollar. But the first point that DWVW made involving the incredible speed at which a company can be 100% discredited thanks to digital camera's and the Internet is stunning. And that is the fear that big companies (and small) have to deal with.
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I have to admit that any decision of an ethical nature I make comes down to one thing -- how would I explain it to my daugthers and what will they think of me for doing what I did..... and could I live with them doing the same thing
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^^^
Xactly. Do the right thing. What comes around goes around. Things A-L-W-A-Y-S balance out in nature. I've seen it way too many times. Make sure you're always able to look someone in the eye and stand behind whatever you said and what you did. |
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