GEM-SEM PROBLEMS
08-29-2003, 09:44 PM
#1
50 Watt CAFz'r
Thread Starter
Join Date: Aug 2003
Posts: 59
Alright well i havent posted much here but here is the scoop on Gem-Sen who repairs kicker amps
THE BACKROUND OF AMP & PROBLEM
Well i had other amps in my car before anyways I bought a new one. I GOT kicker KX 400.1 That i bought at a pawnshop for 180 canadian and he gave me 30 day warranty if i had it installed. I put it in my car and it kept going into protection. I got a DVC 4ohm 15" rockford i wired it to 8 ohms and 2 ohms and amp kept going into protection.
It plays at very low volumes and goes into protection when u turn it up.
THE PROBLEM
Alright I took my amp to certified radio in edmonton alberta paid $30 dianostic fee for them to test the amp they said "CURRENT DRAW A LITTLE HIGH RETURN TO MANUFACTURE FOR SERVICE INFO" so they had to send it back to Gem-Sen and i had been in touch with them prior so why have a middle man and i need to stay within my 30 day warrantee cause i need to know if its worth fixing or taking back to pawnshop.
Gem-Sen tells me the amp is fine and they cant find anything wrong with it.
I PAID THEM a 20 dollar dianostic fee and 60 in tolal for shippin they shipped it back in the biggest box they could find... the box is like 2 feet by 2 feet by a foot and half, you coulda thrown the box on the freeway and it could have been plowed my a semi and many cars and the amp would still be fine....
Now i put it in my car SAME PROBLEM so i decide just to hop over to the futureshop install bay and get installer to take peak he said all my wiring was ok... and said he thought it must be the sub if they said the amp was ok...
Now today I go back to Certified radio Asking for my Money back for my dianostic fee anyways to make a long story short they brought out a sub wired to 4 ohms and the amp still went into protection they said all my wiring is fine and it has tobe the amp and they even re did my ground for me and still no difference...
I got 14.20volts with the car runnin doesnt flinch
and 13.50 around there for my remote wire... ground is fine tried 2 different subs so its the amp...
SO NOW THE DEAL IS
MY AMP WAS ****ED I SENT IT TO THEM FOR SERVICE AS A PAYING CUSTOMER NO WARRANTEE BULL**** I WAS STRIAGHT FORWARD FROM THE START I'll PAY ANY CHARGES ETC.
I GOT THE AMP BACK ITS STILL ****ED IM OUT 80 bucks SHIPPIN AND DIANOSTIC FEE AND 30 bucks for a dianostic fee locally...
AND IM GUNNA TALK TO THESE ****S TUESDAY MORNING...
CAUSE THERE IS NO PROBLEM WITH MY WIRING IN MY CAR OR SUB ITS THE ****ING AMP I DONT EVEN THINK HE ****IN LOOKED AT IT... I HAD TO GET IT BACK UNDER MY WARANTEE AND HE ****ED ME THERE TOO!
**** WAS ONLY A WEEK 1/2 LATE AND I MADE SURE BEFORE I SENT IT TO HIM HE WOULD BE ABLE LOOK AT IT AND GET IT BACK TO ME IN TIME FOR MY WARRANTEE OTHERWISE THERE WAS NO POINT IN MY SENDING IT TO HIM AND I SHOULD TAKE IT BACK... NO SEND IT IN, NOT A PROBLEM WE"LL LOOK AT IR WITHIN 48 HRS...
HE HAD THE ****IN THING FOR 2 WEEKS BEFORE HE COULD LOOK AT IT.
I HAD MY DEADLINE WITH MY WARANTEE SO I CALLED HIM SAID I DONT CARE IF U LOOKED AT IT OR NOT I NEED THE AMP BACK PLEASE SHIP IT BACK TO ME...
TOOK OVER AND WEEK AND 1/2 TO GET IT BACK...
THEY ****ED ME AND THE AMP DOESNT ****ING WORK!
WHAT THE **** SHOULD I SAY COME TUESDAY I'VE TALKED TO THIS **** LOTS TOO BOTH OF EM PETER AND NASITH OR WHATEVER ITS A WIERD EAST INDIAN NAME I THINK.
IM PISSED!
THE BACKROUND OF AMP & PROBLEM
Well i had other amps in my car before anyways I bought a new one. I GOT kicker KX 400.1 That i bought at a pawnshop for 180 canadian and he gave me 30 day warranty if i had it installed. I put it in my car and it kept going into protection. I got a DVC 4ohm 15" rockford i wired it to 8 ohms and 2 ohms and amp kept going into protection.
It plays at very low volumes and goes into protection when u turn it up.
THE PROBLEM
Alright I took my amp to certified radio in edmonton alberta paid $30 dianostic fee for them to test the amp they said "CURRENT DRAW A LITTLE HIGH RETURN TO MANUFACTURE FOR SERVICE INFO" so they had to send it back to Gem-Sen and i had been in touch with them prior so why have a middle man and i need to stay within my 30 day warrantee cause i need to know if its worth fixing or taking back to pawnshop.
Gem-Sen tells me the amp is fine and they cant find anything wrong with it.
I PAID THEM a 20 dollar dianostic fee and 60 in tolal for shippin they shipped it back in the biggest box they could find... the box is like 2 feet by 2 feet by a foot and half, you coulda thrown the box on the freeway and it could have been plowed my a semi and many cars and the amp would still be fine....
Now i put it in my car SAME PROBLEM so i decide just to hop over to the futureshop install bay and get installer to take peak he said all my wiring was ok... and said he thought it must be the sub if they said the amp was ok...
Now today I go back to Certified radio Asking for my Money back for my dianostic fee anyways to make a long story short they brought out a sub wired to 4 ohms and the amp still went into protection they said all my wiring is fine and it has tobe the amp and they even re did my ground for me and still no difference...
I got 14.20volts with the car runnin doesnt flinch
and 13.50 around there for my remote wire... ground is fine tried 2 different subs so its the amp...
SO NOW THE DEAL IS
MY AMP WAS ****ED I SENT IT TO THEM FOR SERVICE AS A PAYING CUSTOMER NO WARRANTEE BULL**** I WAS STRIAGHT FORWARD FROM THE START I'll PAY ANY CHARGES ETC.
I GOT THE AMP BACK ITS STILL ****ED IM OUT 80 bucks SHIPPIN AND DIANOSTIC FEE AND 30 bucks for a dianostic fee locally...
AND IM GUNNA TALK TO THESE ****S TUESDAY MORNING...
CAUSE THERE IS NO PROBLEM WITH MY WIRING IN MY CAR OR SUB ITS THE ****ING AMP I DONT EVEN THINK HE ****IN LOOKED AT IT... I HAD TO GET IT BACK UNDER MY WARANTEE AND HE ****ED ME THERE TOO!
**** WAS ONLY A WEEK 1/2 LATE AND I MADE SURE BEFORE I SENT IT TO HIM HE WOULD BE ABLE LOOK AT IT AND GET IT BACK TO ME IN TIME FOR MY WARRANTEE OTHERWISE THERE WAS NO POINT IN MY SENDING IT TO HIM AND I SHOULD TAKE IT BACK... NO SEND IT IN, NOT A PROBLEM WE"LL LOOK AT IR WITHIN 48 HRS...
HE HAD THE ****IN THING FOR 2 WEEKS BEFORE HE COULD LOOK AT IT.
I HAD MY DEADLINE WITH MY WARANTEE SO I CALLED HIM SAID I DONT CARE IF U LOOKED AT IT OR NOT I NEED THE AMP BACK PLEASE SHIP IT BACK TO ME...
TOOK OVER AND WEEK AND 1/2 TO GET IT BACK...
THEY ****ED ME AND THE AMP DOESNT ****ING WORK!
WHAT THE **** SHOULD I SAY COME TUESDAY I'VE TALKED TO THIS **** LOTS TOO BOTH OF EM PETER AND NASITH OR WHATEVER ITS A WIERD EAST INDIAN NAME I THINK.
IM PISSED!
08-29-2003, 09:49 PM
#2
50 Watt CAFz'r
Thread Starter
Join Date: Aug 2003
Posts: 59
HERE IS THE SHORT VERSION
I BOUGHT AN AMP AT A PAWNSHOP WITH 30 DAY WARRANTY (KICKER KX 400.1)
I GOT A DIANOSTIC DONE ON IT WAS BROKEN COST ME 30 BUCKS.
SENT IT TO GEM-SEN FACTORY SERVICE CENTER FOR KICKER IN CANADA.
THEY SAID NOTHING WRONG WITH IT AND SEND IT BACK I PUT IT IN MY CAR SAME PROBLEM PLAYS AT LOW VOLUME AND GOES INTO PROTECTION WHEN IT GET TURNED UP.
TOOK IT BACK TO SHOP HERE WHERE I GOT DIANOSTIC DONE AND HAD THEM CHECK IT OUT IN MY CAR WITH ANOTHER SUB AND CHECKED WIRING EVERYONE IS FINE...
THEY SAY AMP IS ****ED...
ITS THE LONG WEEKEND AND I HAVNET BEEN ABLE TO TALK TO GEM-SEN YET BUT TUESDAY I WILL
AND THEY SHIPPED IT IN THE BIGGEST BOX THEY COULD GET AND ****ED ME OVER ON MY WARRANTEE TIME WHEN I WAS GARANTTED I WOULD BE ABLE TO HAVE IT BACK IN TIME FOR MY 30 DAY WARRANTEE
OH YEA MY WARRANTEE RAN OUT LIKE 9 DAYS AGO
AND I WAS IN TOUCH WITH THEM EVERY 2 DAYS BEFORE I LEFT FOR FOR WORK 2 HOURS AHEAD. 7AM HERE 9 AM THERE.
[ August 29, 2003, 10:52 PM: Message edited by: 67impala ]
I BOUGHT AN AMP AT A PAWNSHOP WITH 30 DAY WARRANTY (KICKER KX 400.1)
I GOT A DIANOSTIC DONE ON IT WAS BROKEN COST ME 30 BUCKS.
SENT IT TO GEM-SEN FACTORY SERVICE CENTER FOR KICKER IN CANADA.
THEY SAID NOTHING WRONG WITH IT AND SEND IT BACK I PUT IT IN MY CAR SAME PROBLEM PLAYS AT LOW VOLUME AND GOES INTO PROTECTION WHEN IT GET TURNED UP.
TOOK IT BACK TO SHOP HERE WHERE I GOT DIANOSTIC DONE AND HAD THEM CHECK IT OUT IN MY CAR WITH ANOTHER SUB AND CHECKED WIRING EVERYONE IS FINE...
THEY SAY AMP IS ****ED...
ITS THE LONG WEEKEND AND I HAVNET BEEN ABLE TO TALK TO GEM-SEN YET BUT TUESDAY I WILL
AND THEY SHIPPED IT IN THE BIGGEST BOX THEY COULD GET AND ****ED ME OVER ON MY WARRANTEE TIME WHEN I WAS GARANTTED I WOULD BE ABLE TO HAVE IT BACK IN TIME FOR MY 30 DAY WARRANTEE
OH YEA MY WARRANTEE RAN OUT LIKE 9 DAYS AGO
AND I WAS IN TOUCH WITH THEM EVERY 2 DAYS BEFORE I LEFT FOR FOR WORK 2 HOURS AHEAD. 7AM HERE 9 AM THERE.
[ August 29, 2003, 10:52 PM: Message edited by: 67impala ]
08-29-2003, 10:12 PM
#3
Guest
Posts: n/a
Number 1) Lay off the CAPS!
Number 2) Why the need for the exact same post 2x?
Number 3) You bought an amp from a pawn shop? Excelent choice. They are always known for high quality products.
Number 4) Why didn't you test it yourself on somthing other than your own system? This would have solved ALOT of your problems.
Number 2) Why the need for the exact same post 2x?
Number 3) You bought an amp from a pawn shop? Excelent choice. They are always known for high quality products.
Number 4) Why didn't you test it yourself on somthing other than your own system? This would have solved ALOT of your problems.
08-30-2003, 07:17 AM
#5
500 Watt CAFz'r
Join Date: Jul 2003
Posts: 756
There are always risks associated with buying audio gear from shops like that. Repair shops seem to spin you around in circles too. I had an episode similar to that trying to get my old cd player fixed.
Personally, I prefer to pay a little more and have some peace of mind.
Good luck getting your amp working though, or if not working, then a new one [img]smile.gif[/img]
Personally, I prefer to pay a little more and have some peace of mind.
Good luck getting your amp working though, or if not working, then a new one [img]smile.gif[/img]
08-30-2003, 10:22 AM
#6
50 Watt CAFz'r
Thread Starter
Join Date: Aug 2003
Posts: 59
**** YOU GUYS THAT SAY WELL YOU BOUGHT FROM A PAWNSHOP ETC
You wanna know how much i paid for my
Alpine CDA-7893 With remote and carryin case?
Well i got it at a pawnshop for 200 even with TAX!
they are 2 somethinmg us on ebay plus shippin and they are 700 bucks at internation stereo
Now this kicker amp is a KX 400.1 its 800 bucks
at visions and 184us on ebay plus shippin and duties
180 canadian is not a bad deal even if it costs a hundred bucks to fix...
I can go in and grab a 27" tv at the pawnshop and exchange this amp cause i talked to the guy at the pawnsshop and he extended it.
SO ITS NOT A TOTAL LOSS...
But My dealings with GEM-SEN have been...
im out shippin and dianostic fee and they said its fine and sent it back...
went to certified radio nothing with with my wiring, ground etc tried another sub @ 4 ohms still went into protection...
they said its the amp... 100% even gave it to me in writting...
You wanna know how much i paid for my
Alpine CDA-7893 With remote and carryin case?
Well i got it at a pawnshop for 200 even with TAX!
they are 2 somethinmg us on ebay plus shippin and they are 700 bucks at internation stereo
Now this kicker amp is a KX 400.1 its 800 bucks
at visions and 184us on ebay plus shippin and duties
180 canadian is not a bad deal even if it costs a hundred bucks to fix...
I can go in and grab a 27" tv at the pawnshop and exchange this amp cause i talked to the guy at the pawnsshop and he extended it.
SO ITS NOT A TOTAL LOSS...
But My dealings with GEM-SEN have been...
im out shippin and dianostic fee and they said its fine and sent it back...
went to certified radio nothing with with my wiring, ground etc tried another sub @ 4 ohms still went into protection...
they said its the amp... 100% even gave it to me in writting...
08-30-2003, 10:52 AM
#7
1000 Watt CAFz'r
Join Date: Nov 2000
Posts: 1,078
the point they were making about buying things at pawn shops is that the items purchased are not necesssarily top-condition.
Sure, you got a good price, but you got a damaged/broken/malfunctioning amp....
Sure, you could exchange it for something else, but if you wanted a 27" TV and not the amp, you probably would have bought the TV in the first place
I would recommend next time you are lookin for a sweet deal, try the classifieds here, the majority of the sellers/buyers are great to deal with, and the deals are excellent too
Maybe the Gemsen repair shop simply missed the problem??
Kind of like the way mechanics miss things all the time?
I really doubt it is some kind of personal slight, and calling Gemsen to scream at them probably will get you very little satisfaction, either
try just speaking to them calmly and logically, you'll be surprised how far it will get you
Sure, you got a good price, but you got a damaged/broken/malfunctioning amp....
Sure, you could exchange it for something else, but if you wanted a 27" TV and not the amp, you probably would have bought the TV in the first place
I would recommend next time you are lookin for a sweet deal, try the classifieds here, the majority of the sellers/buyers are great to deal with, and the deals are excellent too
Maybe the Gemsen repair shop simply missed the problem??
Kind of like the way mechanics miss things all the time?
I really doubt it is some kind of personal slight, and calling Gemsen to scream at them probably will get you very little satisfaction, either
try just speaking to them calmly and logically, you'll be surprised how far it will get you
08-30-2003, 11:11 AM
#8
Guest
Posts: n/a
Like I said in my first post, have you tired to test the amp yourself on something else but your system? If you ask, any shop will bench test an amp for you for little or no cost at all. I am sure you have friends with systems, get them to install the amp in a system that the know 100% that works. I am not saying your wiring is the problem for sure, but if I were in Vegas, thats where my money would ride.
And as far as the whole pawn shop thing goes...might as well go steal it yourself. Thanx for supporting the car audio industry.
And as far as the whole pawn shop thing goes...might as well go steal it yourself. Thanx for supporting the car audio industry.
