UltraMax

Whoa, OK, I believe there has been some misunderstanding. I've got a lot of thoughts and I hope I can present them in an organized manner.

Grant, from your reply I can sense that you are a little offended. I got a PM from Milton (the salesperson) and he's very upset. I did not get any direct communication from the installer but I believe he probably doesn't feel very happy.

First and foremost of all, I would like to state this point clearly: I started this thread, with no intention whatsoever, to ruin the reputation of Speaker City, or to doubt the honesty and professionalism of the installer.

NOW, I admit that whatever I said above might imply otherwise, but it was NOT my intention at all. I am having a problem and I want it resolved. That's all.

Before I go on, I must apologize to the staff at Speaker City - Grant, Milton, and especially the installer Dalan - for making comments based on false assumptions. Now that I read my posts again, I finally realized the kind of horrible things I was implying about the installer Dalan. For that I am truly sorry, Dalan.

Milton, last Tuesday I called for you and you weren't in, so that's why I ended up talking to Grant, who then found Dalan for me. And this issue (from alternator whine to sound quality) is install related, so I thought I should talk to the installer directly anyway.

Milton, I feel really bad that you are upset because of all these things. I know you are a really cool salesperson - you gave me an awesome deal on the speakers and the amp right off the bat, whereas the competitor wouldn't budge on the price at all. I really don't know what else to say, except for I really didn't mean to upset you.

Regarding why I didn't contact Speaker City again for the sound quality issue... it's really because of my previous (rather unpleasant) experience of dealing with various computer stores, car modification shops, and auto body shops - I find that most of the time after customers have paid up, they want them outta there! I already paid the full amount and the installer Dalan already helped me once after that, so I thought I was pretty much on my own from that point on. Ant that's why I came here for help on further issues...

Anyway, I will deal with Speaker City directly regarding audio issues and this misunderstanding. For the good folks at Speaker City: I will contact you within this week.

Rockney

From reading this post, I can sense a store that wants to make sure the customer is satisfied.

And I 100% agree, if your not satisfied with a sales/service that was rendered, ask to speak to a manager concerning it, in most cases they will assist you anyway possible, as this manager did publicly.

[img]graemlins/thumb.gif[/img] to SpeakerCity's Staff/Management

bones2

it used to be a case of "buyer beware", that was THEN, now the LAW states that " the onus is on the shopowner to prove that they are doing EVERYTHING within their power to assist the consumer". And that's consumer law today.
Something we ALL need to keep in mind.
It's unfortunate to see that the "big box store" mentality has left consumers with the feeling that customer service is something that our grandparents used to get.