How do you like the "killing time" customer's
08-26-2004, 01:55 PM
#1
50 Watt CAFz'r
Thread Starter
Join Date: Aug 2004
Posts: 89
Well guys its a day with a hole lot of time wasters so what do we do what do we say to them let me know
08-26-2004, 02:49 PM
#3
50 Watt CAFz'r
Thread Starter
Join Date: Aug 2004
Posts: 89
GEEEEEE THANKS DAVE THAT HELPS ALOT
08-26-2004, 03:08 PM
#4
Guest
Posts: n/a
i mean it though, do the obvious, greet them, keep an eye on what they seem particularily interestd in, decks, amps , whatever, try to initaite contact again, if you get nowhere, pretend like you are talking on the phone to someone really important, like keith at cartunes, and wait for them to initiate contact themselves, unless there is obvious signs that they have decided that they now require your expert assistance, otherwise leave them be and do this [img]graemlins/beer.gif[/img]
08-26-2004, 04:13 PM
#5
Guest
Posts: n/a
i find there are a lot of... [img]graemlins/jack.gif[/img] ....type of customers in the last year that just want to come in the store and [img]graemlins/blah.gif[/img] [img]graemlins/blah.gif[/img] [img]graemlins/blah.gif[/img]
it gives me somthing to do when im not busy.
eventually they will buy. unless you are [img]graemlins/boring.gif[/img]
it gives me somthing to do when im not busy.
eventually they will buy. unless you are [img]graemlins/boring.gif[/img]
08-26-2004, 04:20 PM
#6
Nothing like a pile of times wasters that [img]graemlins/jack.gif[/img] you all afternoon pretending that they want something. So let's see your car, oh it's not here, you don't have one yet, you lost your license, you just started your job, you don't have a job, you had your stereo stolen....last year, it's for your friends car, oh not this friend...... Yup just let them be as Dave pointed out. Once they are actually looking at something rather than everything, ask to see their system and offer some free advice on how to improve it. Check for sound deadening. Ask them if they have ever seen something like this before, and pull out the fattest sub you have, ask them if they have ever heard a demo vehicle.
They came into your store for a reason, find out why. Leave them alone sure, but 99% of the time they either will approach you or you can ask them some type of open ended question to get them spewing info. Let them look around first and find out if they are there because the chick is next door in the clothing store / tanning bed whatever. If you don't get them talking, then they leave with a missed opportunity as a customer and also might not have anything to recommend to their friends as well.
They came into your store for a reason, find out why. Leave them alone sure, but 99% of the time they either will approach you or you can ask them some type of open ended question to get them spewing info. Let them look around first and find out if they are there because the chick is next door in the clothing store / tanning bed whatever. If you don't get them talking, then they leave with a missed opportunity as a customer and also might not have anything to recommend to their friends as well.
08-26-2004, 07:41 PM
#7
500 Watt CAFz'r
Join Date: Mar 2004
Posts: 923
Give them a demo and "wow" them. If you do, then they will always remember your shop and tell their friends about it. Sooner or later they will feel guilty and buy something...anything.
It is an easy way to get a "friend" and they will buy off you when they are ready, have cash, have vehicle etc... because the hard part is done. You broke the ice, didn't pressure them and now they trust you and everyone knows customers buy from you for 2 reasons.
Trust
Establish Value
Before I got into the industry, I was a regular consumer that liked to browse the car audio shops. I didn't have money, just dreams. I went into a couple stores and got absolutely ignored. When I asked a few questions but told them I wasn't buying that day I was told to come back when I was ready to buy. Suffice to say I never did and never recommended anyone else to either.
I get tire kickers every day and if I am not busy with another client I will demo the board or go out to the truck or to the webpage or photo album and show them the cool stuff. I will almost always go out to the vehicle and take a look at what they have, compliment them on the non-ghetto stuff and make suggestions that will improve their performance or install. It makes my day go by much faster and I build a bigger clientelle. They almost always buy something or at least I get them into attending shows or doing something to support the industry.
Better to get the kid interested in a new piece of car adio gear than ignoring him and he goes and buys a big goofy wing for his sunfire.
meh.....my .02 cents.
It is an easy way to get a "friend" and they will buy off you when they are ready, have cash, have vehicle etc... because the hard part is done. You broke the ice, didn't pressure them and now they trust you and everyone knows customers buy from you for 2 reasons.
Trust
Establish Value
Before I got into the industry, I was a regular consumer that liked to browse the car audio shops. I didn't have money, just dreams. I went into a couple stores and got absolutely ignored. When I asked a few questions but told them I wasn't buying that day I was told to come back when I was ready to buy. Suffice to say I never did and never recommended anyone else to either.
I get tire kickers every day and if I am not busy with another client I will demo the board or go out to the truck or to the webpage or photo album and show them the cool stuff. I will almost always go out to the vehicle and take a look at what they have, compliment them on the non-ghetto stuff and make suggestions that will improve their performance or install. It makes my day go by much faster and I build a bigger clientelle. They almost always buy something or at least I get them into attending shows or doing something to support the industry.
Better to get the kid interested in a new piece of car adio gear than ignoring him and he goes and buys a big goofy wing for his sunfire.
meh.....my .02 cents.
08-26-2004, 07:42 PM
#8
500 Watt CAFz'r
Join Date: Mar 2004
Posts: 923
because the chick is next door in the clothing store / tanning bed
08-26-2004, 09:00 PM
#9
500 Watt CAFz'r
Join Date: Aug 2004
Posts: 678
hey there lethal! i absolutly agree with u we are adimate about doing the same thing with our looky loos. ya just never know for that matter. when someone comes in that is free advertising in the first place. so treat them the same way that u want to be treated. simple!
08-26-2004, 09:44 PM
#10
2000 Watt CAFz'r
Join Date: May 2000
Posts: 2,406
I love the 6am boxing day "I'm just looking"
what the ****..................are you stupid.................go back to bed you MORON !!!!
Damn customers..............
what the ****..................are you stupid.................go back to bed you MORON !!!!
Damn customers..............
