How long should I have to wait?
Thread Starter
Cheddar
Joined: Sep 2004
Posts: 558
Ordered an Alpine KCA-410C from Visions in Langley. That was back in March...... the 23rd to be exact. It still hasn't come in. When should I ask for my money back? As of two weeks ago, I was not allowed to get my money back because it was a special order. I think with three months of waiting, I've been more than fair about the whole ordeal.
I've been calling every week, but get the same answer. Not in - maybe next week. It is not the salesman's fault. His hands are tied. The manager knows I've been calling, but has never called me to apologize or explain the situation. I think that sucks!
I don't make it a habit of whining about my problems on line and I don't like to put names up online either. However, I want to know from other Visions employees if this is common practice. How long is reasonable before a customer can get his money back?
If you were a manager and you knew a customer had been waiting for close to 3 months for a piece of car audio component, would you not be a little concerned? Enough to call or find a solution of some kind..........
I bought an Alpine IVA-D901, Alpine iPod controller, and a CD changer, plus extended warranty on the IVA-D901 at the time the KCA-410C was ordered. I'm not talking a 20 dollar cable here.
I'm not impressed.
I called the manager once about a week ago. He put me on hold. I had nothing to do, so I waited - for 20 minutes! I called the store again on my cell while still being on hold. He answered the cell call. He didn't apologize or anything.
Being a good natured person that I am, I have never raised my voice or freaked out at the manager. I've kept my cool. For the past three days, I have not been able to get a hold of him. I am now officially pissed off.
Can one of you Visions employees/managers from other branches give this manager from Langley a call and/or kick him in the nuts when you see him? Suggest to him that a call to me would be a wise thing.
Again, I don't believe this to be Visions' fault nor the really nice sales guy who has done everything in his power to make things right.
I don't care if Alpine cannot deliver, I want a call with a good explanation, an apology, and my money back.
What's the point of buying from a retailer???? OK, maybe that was not fair.
I'll just log off and cool down a bit.
I've been calling every week, but get the same answer. Not in - maybe next week. It is not the salesman's fault. His hands are tied. The manager knows I've been calling, but has never called me to apologize or explain the situation. I think that sucks!
I don't make it a habit of whining about my problems on line and I don't like to put names up online either. However, I want to know from other Visions employees if this is common practice. How long is reasonable before a customer can get his money back?
If you were a manager and you knew a customer had been waiting for close to 3 months for a piece of car audio component, would you not be a little concerned? Enough to call or find a solution of some kind..........
I bought an Alpine IVA-D901, Alpine iPod controller, and a CD changer, plus extended warranty on the IVA-D901 at the time the KCA-410C was ordered. I'm not talking a 20 dollar cable here.
I'm not impressed.
I called the manager once about a week ago. He put me on hold. I had nothing to do, so I waited - for 20 minutes! I called the store again on my cell while still being on hold. He answered the cell call. He didn't apologize or anything.
Being a good natured person that I am, I have never raised my voice or freaked out at the manager. I've kept my cool. For the past three days, I have not been able to get a hold of him. I am now officially pissed off.
Can one of you Visions employees/managers from other branches give this manager from Langley a call and/or kick him in the nuts when you see him? Suggest to him that a call to me would be a wise thing.
Again, I don't believe this to be Visions' fault nor the really nice sales guy who has done everything in his power to make things right.
I don't care if Alpine cannot deliver, I want a call with a good explanation, an apology, and my money back.
What's the point of buying from a retailer???? OK, maybe that was not fair.
I'll just log off and cool down a bit.
Thread Starter
Cheddar
Joined: Sep 2004
Posts: 558
That clears it up, but a call from the manager would have been nice. An offer to give me my money back would have been nice.
Something like, "I know you have been waiting a long time for your item and it has been quite a long wait. We have absolutely no control over the situation. However, if you would like, we will refund your money. We at Visions want all of our customers to be happy."
Something like, "I know you have been waiting a long time for your item and it has been quite a long wait. We have absolutely no control over the situation. However, if you would like, we will refund your money. We at Visions want all of our customers to be happy."
500 Watt CAFz'r
Joined: Mar 2004
Posts: 923
Ditto on that. I know Ian personally. He used to rent my basement suite. He is a ballbreaker with the manufacturers. With Gavin in that store as well I guarantee you that they are doing their very best to get you the cable. If Alpine doesn't have it though there is not much they can do.
Not calling you back is out of character for Ian. I know recently he has been out of the store busting his *** to get ready for the "Driven to Perform" show coming up. Not an excuse but maybe an explanation.
I will call him tomorrow to get the skinny on the situation. Hang tight, they will take care of you.
He can cancel the order and refund your money if it hasn't shipped yet but will you not still need the cable anyways? The only way to get it faster is if another Alpine retailler has it sitting on their shelf somewhere. Another retailler will not get it any faster.
[ June 15, 2005, 09:57 PM: Message edited by: Lethal ]
Not calling you back is out of character for Ian. I know recently he has been out of the store busting his *** to get ready for the "Driven to Perform" show coming up. Not an excuse but maybe an explanation.
I will call him tomorrow to get the skinny on the situation. Hang tight, they will take care of you.
He can cancel the order and refund your money if it hasn't shipped yet but will you not still need the cable anyways? The only way to get it faster is if another Alpine retailler has it sitting on their shelf somewhere. Another retailler will not get it any faster.
[ June 15, 2005, 09:57 PM: Message edited by: Lethal ]
Thread Starter
Cheddar
Joined: Sep 2004
Posts: 558
Ok, I feel better now. I had to rant.
The KCA-410C is not a cable, but a unit that allows you to hook up two AiNet changers. In my case, a changer and the iPod adapter. Without that puppy, I have to decide which to use for that day. The changer or the iPod and make the switch manually - unplugging one and plugging in the other.
I will call around other shops in the area and see if I can get one. If I can, I will cancel the order and get my money back.
The KCA-410C is not a cable, but a unit that allows you to hook up two AiNet changers. In my case, a changer and the iPod adapter. Without that puppy, I have to decide which to use for that day. The changer or the iPod and make the switch manually - unplugging one and plugging in the other.
I will call around other shops in the area and see if I can get one. If I can, I will cancel the order and get my money back.
Originally posted by mugen1:
Ok, I feel better now. I had to rant.
The KCA-410C is not a cable, but a unit that allows you to hook up two AiNet changers. In my case, a changer and the iPod adapter. Without that puppy, I have to decide which to use for that day. The changer or the iPod and make the switch manually - unplugging one and plugging in the other.
I will call around other shops in the area and see if I can get one. If I can, I will cancel the order and get my money back.
Ok, I feel better now. I had to rant.
The KCA-410C is not a cable, but a unit that allows you to hook up two AiNet changers. In my case, a changer and the iPod adapter. Without that puppy, I have to decide which to use for that day. The changer or the iPod and make the switch manually - unplugging one and plugging in the other.
I will call around other shops in the area and see if I can get one. If I can, I will cancel the order and get my money back.
if they will not look into why they can not get it and have you on hold for over 20mins
i would cancel and go to a new store !
Guest
Posts: n/a
I generally recommend that special orders be placed with specialty retailers (ie. independents)
They have the ability to react faster and directly with the manufacturer. Special orders are more complicated at a multi-level retailer.
For instance if you want XXXX and go see Mr.Indy, he will take your bucks and call the manufacturer. At the very most it would be added to his next order which for most indys is every couple of weeks max. If the item does not come in you go see Mr.Indy and he knows instantly if it is in or if it is due and, if not, calls Brand X and gets an answer right now.
You order XXXX at The Box and the sales guy has to get a hold of the purchasing agent who has to get records to add the item to "the system" and once that is done it gets added to the next order which may only happen 3 or 4 times a year cuz you generally get better terms if you order a quarter million dollars at a time [img]tongue.gif[/img] If the item does not come in the sales guy has to check "the system" for activity on that item number and past there has to call the purchasing agent and convince them to call the manufacturer and get some feedback. It is more complicated.
They have the ability to react faster and directly with the manufacturer. Special orders are more complicated at a multi-level retailer.
For instance if you want XXXX and go see Mr.Indy, he will take your bucks and call the manufacturer. At the very most it would be added to his next order which for most indys is every couple of weeks max. If the item does not come in you go see Mr.Indy and he knows instantly if it is in or if it is due and, if not, calls Brand X and gets an answer right now.
You order XXXX at The Box and the sales guy has to get a hold of the purchasing agent who has to get records to add the item to "the system" and once that is done it gets added to the next order which may only happen 3 or 4 times a year cuz you generally get better terms if you order a quarter million dollars at a time [img]tongue.gif[/img] If the item does not come in the sales guy has to check "the system" for activity on that item number and past there has to call the purchasing agent and convince them to call the manufacturer and get some feedback. It is more complicated.
