Install Warranty
05-08-2005, 03:56 PM
#1
2000 Watt CAFz'r
Thread Starter
Join Date: May 2000
Posts: 2,406
Once a installer leaves a shop, should he feel obligated to warranty a job that he did while there ?
Whether it be 6 months or 2 years later.
I can think of liability reasons not to among many others..........................
Whether it be 6 months or 2 years later.
I can think of liability reasons not to among many others..........................
05-08-2005, 04:08 PM
#2
50 Watt CAFz'r
Join Date: Mar 2005
Posts: 253
All depends how the installer feels about his reputation. And most importantly wether or not the job was custom or not. If it was not abuse by the customer and lets say stuff like panels just started falling off because of lack of glue etc I might take care of it if it was mine. But Tim with out knowing exactly what the warranty issue is who knows.
05-08-2005, 04:44 PM
#3
Guest
Posts: n/a
the lifetime warranty is provided by the shop not the installer, the shop is responsible for qualifying and hiring the installer and therefor the warranty as well, what if the installer goes on to build houses or sell cars or whatever, would you send your customer to his car lot or wherever to get his alarm warrantied. this seems like an odd question for someone who has installed as long as you to ask, the warranty is married to the shop who did the job, unless the isntaller wants to cover it wherever he may be
05-08-2005, 05:51 PM
#5
Touchy subject.... The warranty should no doubt be tied to the shop. However if the installer who did the job has moved and is working for the competition now, then the old shop is the place to send him back to. If the installer has opened his own shop and a past customer has tracked you down on his own, do the warranty as you are protecting your credibility and investment. Chances are that this customer of the old place of employement will now become your customer at your business. Any time a customer comes in for a warranty is a business opportunity waiting for a time to happen.
This is why I came to work today for example, customer is in town from up island and had a am reception issue (total lack of it), sold the customer a new cd player instead of the used one he bought from us, the problem is still there (no surpise as I told him his antenna had been changed). This next led to a satellite tuner and install + about $4K in new amps and speakers. [img]graemlins/thumb.gif[/img]
[ May 08, 2005, 06:53 PM: Message edited by: MR2NR ]
This is why I came to work today for example, customer is in town from up island and had a am reception issue (total lack of it), sold the customer a new cd player instead of the used one he bought from us, the problem is still there (no surpise as I told him his antenna had been changed). This next led to a satellite tuner and install + about $4K in new amps and speakers. [img]graemlins/thumb.gif[/img]
[ May 08, 2005, 06:53 PM: Message edited by: MR2NR ]
05-08-2005, 10:44 PM
#7
The lifetime install warranty will only work (and only should be) tied to the shop.
If you take your car to the dealership and have your transmision worked on and 3 months later have problems you go back to the dealership. If the transmision tech has moved on it is not the customers problem.
Of course a reputable dealership/shop will honor their work/warranty even if the tech/installer has left.
And no, the tech/installer should not be liable or responisble or obligated to honor any warranty on his work after he leaves. It is the shops warranty,not the installers.
If you take your car to the dealership and have your transmision worked on and 3 months later have problems you go back to the dealership. If the transmision tech has moved on it is not the customers problem.
Of course a reputable dealership/shop will honor their work/warranty even if the tech/installer has left.
And no, the tech/installer should not be liable or responisble or obligated to honor any warranty on his work after he leaves. It is the shops warranty,not the installers.
05-09-2005, 06:28 AM
#8
Lifetime warranties are tied to the shop; however, every service call is a sales opportunity. If the repair is minor and of no cost to you, go for it and earn a client. If it is a large repair then send the person back to your old workplace.
05-09-2005, 06:34 AM
#9
1000 Watt CAFz'r
Join Date: Apr 2003
Posts: 1,692
what if the shop is now closed. would you feel obligated to help out the install? i would probably do something at a reduced cost to the consumer. but not entirely for free. if he wants entirely free. then it is up to him to go to that shop and get it done(if they are still open). but it all depends on the install and warranty. if its custom. i would feel obligated. if its product there is nothing you can do.
05-09-2005, 06:53 AM
#10
Guest
Posts: n/a
if the shop is closed then the warranty is gone with the shop. in most cases i think that the installer if located would not have too much of a problem having a look at a car as most times its a relatively simple and quick fix, if that isnt the case then the customer must assume some responsbility for wjatever reapirs are required
