Once a installer leaves a shop, should he feel obligated to warranty a job that he did while there ?

Whether it be 6 months or 2 years later.

I can think of liability reasons not to among many others..........................

 

All depends how the installer feels about his reputation. And most importantly wether or not the job was custom or not. If it was not abuse by the customer and lets say stuff like panels just started falling off because of lack of glue etc I might take care of it if it was mine. But Tim with out knowing exactly what the warranty issue is who knows.

 

it all depends on how long the install has been in for, under 6 months - fix it; 6+ months - at your descretion; 1 year - No, and that being said it's just normal wear and tear and it's gonna fall apart eventually.

 

Touchy subject.... The warranty should no doubt be tied to the shop. However if the installer who did the job has moved and is working for the competition now, then the old shop is the place to send him back to. If the installer has opened his own shop and a past customer has tracked you down on his own, do the warranty as you are protecting your credibility and investment. Chances are that this customer of the old place of employement will now become your customer at your business. Any time a customer comes in for a warranty is a business opportunity waiting for a time to happen.

This is why I came to work today for example, customer is in town from up island and had a am reception issue (total lack of it), sold the customer a new cd player instead of the used one he bought from us, the problem is still there (no surpise as I told him his antenna had been changed). This next led to a satellite tuner and install + about $4K in new amps and speakers. [img]graemlins/thumb.gif[/img]

[ May 08, 2005, 06:53 PM: Message edited by: MR2NR ]

 

The lifetime install warranty will only work (and only should be) tied to the shop.

If you take your car to the dealership and have your transmision worked on and 3 months later have problems you go back to the dealership. If the transmision tech has moved on it is not the customers problem.

Of course a reputable dealership/shop will honor their work/warranty even if the tech/installer has left.

And no, the tech/installer should not be liable or responisble or obligated to honor any warranty on his work after he leaves. It is the shops warranty,not the installers.

 

Lifetime warranties are tied to the shop; however, every service call is a sales opportunity. If the repair is minor and of no cost to you, go for it and earn a client. If it is a large repair then send the person back to your old workplace.

 

what if the shop is now closed. would you feel obligated to help out the install? i would probably do something at a reduced cost to the consumer. but not entirely for free. if he wants entirely free. then it is up to him to go to that shop and get it done(if they are still open). but it all depends on the install and warranty. if its custom. i would feel obligated. if its product there is nothing you can do.