My Bad Luck :(
12-26-2006, 09:33 PM
#11
Sorry to hear you're having such a bad time of it, Grizz.....
I have had my KDC-X889 for around 6 months now, and so far so good. The 569 I had before that worked very well for a deck that got used for 5,000 hours a year. It needed a new chip after 2.5yrs and is still working fine in a buddy's car.
Not sure where you are located, but if you can get the deck to me here in the GTA (and I might be able to help with that) the Kenwood repair depot here has done great work on anything I have taken in to them.
LMK
I have had my KDC-X889 for around 6 months now, and so far so good. The 569 I had before that worked very well for a deck that got used for 5,000 hours a year. It needed a new chip after 2.5yrs and is still working fine in a buddy's car.
Not sure where you are located, but if you can get the deck to me here in the GTA (and I might be able to help with that) the Kenwood repair depot here has done great work on anything I have taken in to them.
LMK
12-26-2006, 09:52 PM
#12
I would have to agree with zinger on this one. I have repaired over and over again dead Kenwood product and more so in there motorized HU's that stupid ribbon cable setup that they have used for ages and still fails on a regular basis. If Kenwood still thinks there equipment is great and continues to make the same mistakes in the future they will find alot of good loyal customers jumping ship. And these failures are not consumer related for the most part so to say that its the customer fault for not taking the steps to get them fixed is BS. Why should people have to be without there equipment for so long repairing it all the time. How about just make a good no non-sense BS free product instead of using the same technology that has failed over and over again?
12-26-2006, 10:58 PM
#13
Originally Posted by Smartass
I would have to agree with zinger on this one. I have repaired over and over again dead Kenwood product and more so in there motorized HU's that stupid ribbon cable setup that they have used for ages and still fails on a regular basis. If Kenwood still thinks there equipment is great and continues to make the same mistakes in the future they will find alot of good loyal customers jumping ship. And these failures are not consumer related for the most part so to say that its the customer fault for not taking the steps to get them fixed is BS. Why should people have to be without there equipment for so long repairing it all the time. How about just make a good no non-sense BS free product instead of using the same technology that has failed over and over again?
Dude
#1 you do not sell Kenwood - so of course you will slam it
#2 you sell Blaupunkt, probably the second worst brand sold for reliabiltiy and their distributor is not known for being very helpful with warranty (I sold it for 1 year and a half before)
Last edited by mike bisson; 12-26-2006 at 11:01 PM.
12-27-2006, 02:28 AM
#14
500 Watt CAFz'r
Thread Starter
Join Date: Apr 2004
Posts: 756
I used proper avenues on my repairs. My dealer is a Kenwood repair centre, and Rod and Russ know what they're doing. Ask the guys around here, they've been around a long time. Rod n' Russ actually discourage me on the Kenwood unit. "Get rid of it!" they say.
But it ain't no cheap $200 Future Shop special. It was the top of the line. The creme de la creme, of Kenwood. I chose Kenwood because I've had good luck with their stuff, an old cassette HU, old amps, and the four 6x9's I have now are/were all Kenwood, and perform rock-solid.
The 969 I bought was great, I loved it, when it worked. And this 979 with it's full 5.1 is unbeatable, I love it even more, I don't want to lose it, I don't "need" any more features (but if I gotta lay out more dough you bet I'm gonna upgrade) but it's such a pain in the ***, it's like... it's like... It's like owning a Ford...
When they do have to "ship it off to Kenwood", it goes right to Kenwood. Whether or not Kenwood Canada fixes it onsite or ship it off again to their own "farmed out" repair centre, isn't my worry. Perhaps that is what's going on and that's why it takes them so long to do anything (ship it to Kenwood? It's gonna be a month, minimum, turnaround.). They fixed the problem(s), and when I requested replacement of the lemon, they complied, even though the unit they replaced it with wasnt' new either. They've never actually spoken to me or replied to any of my faxes or emails though. I'm not complaining about their services, I'm just tired of having to use them.
Regardless, as I said above, I don't want to lose the HU, but I'm tired of all the grief of ownership. However, I am a reasonable guy. So I figure I'll get quotes for both for now; get Tom to quote me on the Clarion pieces, as well as get a hold of Kenwood and ask them if they want to keep me as a... can't say happy... but can say satisfied consumer, and what, if anything, they're willing to do for me.
But it ain't no cheap $200 Future Shop special. It was the top of the line. The creme de la creme, of Kenwood. I chose Kenwood because I've had good luck with their stuff, an old cassette HU, old amps, and the four 6x9's I have now are/were all Kenwood, and perform rock-solid.
The 969 I bought was great, I loved it, when it worked. And this 979 with it's full 5.1 is unbeatable, I love it even more, I don't want to lose it, I don't "need" any more features (but if I gotta lay out more dough you bet I'm gonna upgrade) but it's such a pain in the ***, it's like... it's like... It's like owning a Ford...
When they do have to "ship it off to Kenwood", it goes right to Kenwood. Whether or not Kenwood Canada fixes it onsite or ship it off again to their own "farmed out" repair centre, isn't my worry. Perhaps that is what's going on and that's why it takes them so long to do anything (ship it to Kenwood? It's gonna be a month, minimum, turnaround.). They fixed the problem(s), and when I requested replacement of the lemon, they complied, even though the unit they replaced it with wasnt' new either. They've never actually spoken to me or replied to any of my faxes or emails though. I'm not complaining about their services, I'm just tired of having to use them.
Regardless, as I said above, I don't want to lose the HU, but I'm tired of all the grief of ownership. However, I am a reasonable guy. So I figure I'll get quotes for both for now; get Tom to quote me on the Clarion pieces, as well as get a hold of Kenwood and ask them if they want to keep me as a... can't say happy... but can say satisfied consumer, and what, if anything, they're willing to do for me.
Last edited by GrizZz; 12-27-2006 at 02:40 AM.
12-27-2006, 08:24 AM
#15
Originally Posted by mike bisson
Dude
#1 you do not sell Kenwood - so of course you will slam it
#2 you sell Blaupunkt, probably the second worst brand sold for reliabiltiy and their distributor is not known for being very helpful with warranty (I sold it for 1 year and a half before)
#1 you do not sell Kenwood - so of course you will slam it
#2 you sell Blaupunkt, probably the second worst brand sold for reliabiltiy and their distributor is not known for being very helpful with warranty (I sold it for 1 year and a half before)
Look I don't want this to be a pissing match. Your right I don't sell Kenwood and I liked Kenwood back in the day. Before all the flash and motorization. I could say the same you like it because you sell it. And secondly I would love to see proven reliabilty records that backs up your claim that its the second worst brand. This year alone I have sold 62 HU's and 2 have been returned for repair. So if you are talking about old units I can not argue because I only started selling it 2 1/2 years ago and it has treated me well. You also mention that the distributor of Blaupunkt is known to be very un-helpful with warranty issues. Well thats (Erikson) and they are about the best distributor I have ever had when it comes to warranty and its over the counter exchange no questions asked for two years.
Plus this was a thread about Kenwood and its proven un-reliablity nothing was mentioned about Blaupunkt.
Last edited by Brad-S.A.; 12-27-2006 at 08:27 AM.
12-27-2006, 03:19 PM
#20
Look all brands have there down falls and issues. And yes just like everyone the brands I carry have had some issues in the past i'm sure. And there are people that would live by Kenwood and some who don't. And every brand has their cheering squad and loyal users. (*Thinking to self, should have not said a word*) Anyways sorry to hear about your deck Grizz hope after all said and done that you come out pleased and back-up and operational.
