well.i got a guy on the phone today.didn't catch his name.so at least i finally got through.
seems both Chris and Narz are both out today.(narz.is the other tec's proper name ?)
the last few times i was able to get one of them on the phone all i got was...one of us will call you back before the end of the day.
in the past 9 months i have never received a single phone call from the shop.
only when Chris sent the bill by Email was i ever contacted.

the reason i sent the amp to them was to have that exact one sent back.its in %100 mint scratch free condition.only used in a show install with a set of 3.

i could have sent it away and had a ready to go refurbished amp sent back.i just didn't want a amp coming back full of scratches.now im wishing i had sent it state side.

 

You were probably talking to Steve then. It's been there for over 9 months? I missed that part. That's quite absurd if you ask me. I would have gone for a drive by that point..

 

Im at that point,its a 16 hour drive.and the amp is well worth the drive.

 

They better have your amp ready after 9 months.... and a 16 hour drive, I think I'd be a little irritable to say the least....

 

what amp is it? (or did I miss it?)

 

Kicker ZX2500...

 

Verbal discussions are worthless (as is their word apparently). Use email or letters to contact them as they are obviously NOT taking you seriously. They need to do their job (repair the amp at the agreed upon price after providing a written estimate) and you need to do your job (Pay the bill, and give them a little wiggle room to get the job done). 9 months is 8 months too long for a 2 week job, this may be a misunderstanding, a FUBAR, or something else... anyway I hope you get your repaired amp back ASAP

 

Bill was paid in full the same day i received it.including return shipping.
its just a simple factor that i want it returned.

 

you missed the point, there is a process and the question is where did the train come off the tracks... I often pay up front, I like that, retailers like that... down side to paying up front is they have no more motivation to succeed... if payment depends on prompt courteous service then there would be no payments with service like that.

In the future do your communication in writing as well as verbal.

 

I've been waiting 2 months to get my amp back from db-r. Only difference is mines not fixed yet dammit. Damn slow *** brazilian company!