S and S Electronics,whats the deal!!!
11-19-2009, 09:34 AM
#21
50 Watt CAFz'r
Thread Starter
Join Date: Sep 2007
Posts: 299
you missed the point, there is a process and the question is where did the train come off the tracks... I often pay up front, I like that, retailers like that... down side to paying up front is they have no more motivation to succeed... if payment depends on prompt courteous service then there would be no payments with service like that.
In the future do your communication in writing as well as verbal.
In the future do your communication in writing as well as verbal.
Maybe i should send a contract saying...if the amp is not fixed in 30 days to my satisfaction you forfeit your company to me.
11-19-2009, 06:35 PM
#22
Yankee
Join Date: Oct 2003
Posts: 3,599
Its sad to think that a person needs to write a contract with terms deadlines and conditions just to get an amp repaired..i don't think a simple peace of paper will speed their lazy ***'s up any.
Maybe i should send a contract saying...if the amp is not fixed in 30 days to my satisfaction you forfeit your company to me.
Maybe i should send a contract saying...if the amp is not fixed in 30 days to my satisfaction you forfeit your company to me.
Any purchase is a contract of sorts and this was a contract for services, your receipt is the agreed price, the product is what they will do and period of performance is when you should get it back. If they don't perform as promised they are in a legal bind, you need to tighten the screws on them and force performance to your satisfaction. If you paid by credit card you could get a full refund since they never provided a service for the purchase, the credit card company will simply do it for you ... but since 9 months have elapsed this is obviously not that big a deal to you up till now. This is why writing (and especially email) is a great way to show you did contact them frequently and it was a big deal all along. Also this allows the vendor to also see the trail of lies they tell and they see how long they have been stringing you along ...have you been talking to the kid up front (who will say anything to get you off the phone) the manager who may loose business if he isn't careful, or the owner when you need to inform him of the disservice performed?
they have had the amp long enough to have lost it by now so kick this one in the head and stop settling for half baked excuses.
11-24-2009, 09:49 AM
#23
50 Watt CAFz'r
Thread Starter
Join Date: Sep 2007
Posts: 299
Well.after a week of playing phone tag i finally got some one on the phone,Narz
the amp is still not fixed.he said they cant get the right parts.pfft
so i said send it back right away with a full refund.so will see what happens.
the amp is still not fixed.he said they cant get the right parts.pfft
so i said send it back right away with a full refund.so will see what happens.
11-24-2009, 07:32 PM
#25
50 Watt CAFz'r
Join Date: Apr 2009
Posts: 132
Sorry to hear about your situation, I hope that it will be quickly resolved. I believe that Atlantic Car Stereo still does in-house service of amplifiers? If not... call Kicker for a different authorized shop perhaps?
Hope this helps!
Hope this helps!
11-27-2009, 10:26 AM
#26
50 Watt CAFz'r
Thread Starter
Join Date: Sep 2007
Posts: 299
Doesn't seem to be right.. but they haven't gone under. They are just down the road from my work and everytime that I've passed by, all has been well. Lines are tied up quite a bit as they have been putting a lot of focus on surveillance and have been quite occupied with it from what I've seen.
If you want to pass me some info, I can run in tomorrow and see what I can find out for you or at least have him contact you. Usually he's pretty good with stuff like that.
If you want to pass me some info, I can run in tomorrow and see what I can find out for you or at least have him contact you. Usually he's pretty good with stuff like that.
if not im driving 16hours to do some free Xmas shopping.
11-27-2009, 10:30 AM
#27
50 Watt CAFz'r
Thread Starter
Join Date: Sep 2007
Posts: 299
i had it in to have Wade look it over but its to big for him to work on.hes getting a bit old for the mobo soldering.eyes are not so good any more.lol
and acs does not deal with Kicker,they are Alpine junkies.lol
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