Way to go...............
07-29-2005, 10:41 PM
#22
500 Watt CAFz'r
Join Date: Aug 2004
Posts: 678
Originally posted by Dukk:
Well, honestly... The guy decided to save money buying online because he either does not 'need your support' or does not place any value in it.
Thus, when they come in with a problem you should teach them something about the value of information...
Well, honestly... The guy decided to save money buying online because he either does not 'need your support' or does not place any value in it.
Thus, when they come in with a problem you should teach them something about the value of information...
07-29-2005, 10:45 PM
#23
500 Watt CAFz'r
Join Date: Aug 2004
Posts: 678
sorry for the above pressed the wrong button! lol. but i just want to say that these are actually people that do understand that they need the help but don't realise that there is a cost asociated with it. we learn from others and a lot of the time trial and error. like u said they don't see the value of it all. but please elaborate on how instill the the value of info into a customer i am willing to listen! not joking either.
07-30-2005, 08:42 AM
#24
Guest
Posts: n/a
It can be difficult to get the point across prior to the sale but I have on a few occasions denied assisting people or charged people for information. This includes both people that bought online and also those that bought product at a competitor and then needed assistance that the competitor could not deliver <- those are my favourite [img]graemlins/thumb.gif[/img]
Sure some people bitch and moan that I want to charge for info but I just pull out my 'False God of Audio' credentials and it is all good
[ July 30, 2005, 09:45 AM: Message edited by: Dukk ]
Sure some people bitch and moan that I want to charge for info but I just pull out my 'False God of Audio' credentials and it is all good
[ July 30, 2005, 09:45 AM: Message edited by: Dukk ]
07-30-2005, 10:04 AM
#26
Guest
Posts: n/a
It seems that in car audio, a lot of customers do not want to pay for knowledge, they only associate value to actual physical labor. Most have no problem paying $50/hr for work on their vehicle. But when you want to charge for time spent designing the system, they balk. You have to show them the value in the time spent thinking about what you are going to do. Now this is not necessary for simple head pops, but how many installers actually charge for time spent first designing multi amp systems, sourcing custom materials, or tuning the final product? That is all work that should be charged for. How do you show value in these things? Well there are probably better people out there than me at it, but I like to compare it to other professions that don't do any manual labor, such as architec's etc, where it is all design work and you pay, but don't receive a 'finished product'.
