Automated services

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02-07-2005, 02:03 PM

#11

Coffeyman

500 Watt CAFz'r

Join Date: May 2004

Posts: 718

at least this isn't an automated system...
but it is scary....

http://www.aclu.org/pizza/

i hate the automated systems...i just saw this commercial for a bank where the lady working at the bank picks up the phone and answers in her voice, but the customer calling won't say anthing until the bank girl says "_____ bank, press 1 to talk to a person". almost kinda insulting to people...

02-07-2005, 02:36 PM

#12

Paul Niwranski

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Posts: n/a

We have no automated system. We don't even have voicemail at work. You get a human 24hrs a day and if you want to leave someone a message then I had better get a pen [img]graemlins/thumb.gif[/img]

Most people appreciate the human service. Sometimes voicemail would be nice though...

02-08-2005, 05:55 AM

#13

ChizzerZ24

2000 Watt CAFz'r

Join Date: Feb 2003

Posts: 2,417

WE get all sorts of complaints with out voice automated IVR alwayws getting routed to the wrong place... yet whenever we transfer the cx over to where they need to be seems to always works just fine. Now cx like throwing in dumb **** in there response instead of just saying "PSC 2710" they say Hewlett-Packard Injet PSC 2710.. First of all I think the IVR know it's an HP product if your calling us, 2nd it knows the PSC is an injet product so u don't have to state that... When it says " SAY YOUR MODEL NUMBER NOW " that means PSC 2710 and it's amazing what happens when you do what it asks....

02-12-2005, 03:06 AM

#14

Hardcore Rock Superstar

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Join Date: Jun 2003

Posts: 1,807

I don't mind them. Sometimes you gotta do things over if you screw up but so what. Try having a little patients. It's not worth it for a company to direct calls when an automated system can probably do it better and quicker.

I have no problems with it, and like you said, if ya don't like it push zero.

02-12-2005, 08:29 PM

#15

Eli47

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Thread Starter

Join Date: Dec 2000

Posts: 952

Quote:

Originally posted by JohnnyToronto:
I just press 0 and goto the operator. I HATE those automated things.

*Mechanical female voice* "That is not a valid choice"
*sequence restart*

[img]graemlins/headbang.gif[/img]

02-15-2005, 04:23 AM

#16

ChizzerZ24

2000 Watt CAFz'r

Join Date: Feb 2003

Posts: 2,417

If you hit 0 enough times.. it will put your over the HP one says " I can now understand your voice " like 3 times I think then says please hold I will transfer you to .....