Boxing Day - what was youre best purchase
So, you bought something that was an obvious demo and did not check to ensure that it worked and was not missing parts before you left with it? And then on the busiest day of the year you expect stellar service as well on the phone? Right...... hold please..... we have 100's of more idiots calling us today who demand our attention, never mind the 10,000 who came throught the front doors today.
Thanks for the business Chris, <HE WORKS FOR THE COMPETITION GUYS, ONLY TEMPORARY BUT HE'S STILL A TRAITOR> Nice to know the competition wants your products as well.
[img]tongue.gif[/img]
[ December 30, 2004, 08:02 PM: Message edited by: MR2NR ]
Thanks for the business Chris, <HE WORKS FOR THE COMPETITION GUYS, ONLY TEMPORARY BUT HE'S STILL A TRAITOR> Nice to know the competition wants your products as well.
[img]tongue.gif[/img][ December 30, 2004, 08:02 PM: Message edited by: MR2NR ]
Thread Starter
50 Watt CAFz'r
Joined: Nov 2004
Posts: 313
Boxing Day is the busiest day of the year for most stores, we dont even answer the phone, it goes straight to voicemail !!
Dont expect your sh*t for next to FREE - or BELOW COST - and get service too !!
Thats why big box stores get a bad name - because people buy stuff (usually crap) below cost and expect the after sales service !!
Lets see - the salesman made $ 0 - the store made $ 0 - but you want $1,000,000 service !! Get Real !!
Lets see you do whatever you do for a living for FREE and give me the best service possible after your'e done - it aint gonna happen, so why would you expect the same ??
Honestly !!
Listen - if someone buys something from me and I make a profit, they deserve service !! But if I sell them somehting below my cost, I'm already losing - do I have to keep on losing ???
Naaaaaaah !!!!!!
[ December 30, 2004, 08:39 PM: Message edited by: G-MONEY ]
Dont expect your sh*t for next to FREE - or BELOW COST - and get service too !!
Thats why big box stores get a bad name - because people buy stuff (usually crap) below cost and expect the after sales service !!
Lets see - the salesman made $ 0 - the store made $ 0 - but you want $1,000,000 service !! Get Real !!
Lets see you do whatever you do for a living for FREE and give me the best service possible after your'e done - it aint gonna happen, so why would you expect the same ??
Honestly !!
Listen - if someone buys something from me and I make a profit, they deserve service !! But if I sell them somehting below my cost, I'm already losing - do I have to keep on losing ???
Naaaaaaah !!!!!!
[ December 30, 2004, 08:39 PM: Message edited by: G-MONEY ]
Thread Starter
50 Watt CAFz'r
Joined: Nov 2004
Posts: 313
GOOD FOR YOU !!
IS IT YOUR STORE, OR DO YOU WORK THERE !!
HOW LONG HAVE YOU BEEN DOING THIS ??
AND I'M NOT TALKING ABOUT SELLING STUFF AT COST - I'M TALKING ABOUT BELOW COST !! SERVICE IS FINE AND DANDY, BUT IF YOUR NOT MAKING A PROFIT, BUT GIVING "GREAT" SERVICE, LETS SEE HOW LONG YOUR STORE WILL LAST, THEN THERE WONT BE A STORE PERIOD !! NEVER MIND CUSTOMERS !!
QUITE FRANKLY, WE DONT GET MANY CUSTOMERS LIKE THE BIG BOX STORES GET ANYWAY (BELOW COST - DOOR CRASHERS - WAIT IN LINE FOR 8-HOURS)
AND I DO GIVE GOOD SERVICE, BUT GUYS WHO CANT UNDERSTAND THAT IT'S THE BUSIEST DAY OF THE YEAR, "WE AINT DOING REFUNDS OR EXCHANGES" !!
THOSE ARE THE ONES WHO NEED TO GIVE THEIR HEADS A SHAKE - TRY TO UNDERSTAND THAT YOUR'E PROBLEM WILL GET TAKEN CARE OFF - JUST NOT TODAY !!
GO BACK WHEN THE STORE ISN'T JAMMED WITH PEOPLE AND I'M SURE THE DUDE AT FS WILL BE GLAD TO SOLVE YOUR PROBLEM.
GIVE THE DUDE A BIT OF A BREAK !! HAVE A WEE BIT OF PATIENCE !! AND PAY THE DUDE TO HAVE THEIR INSTALL DEPT. INSTALL IT PROPERLY !!
BYE THE WAY - HAPPY NEW YEAR EVERYONE !!
IS IT YOUR STORE, OR DO YOU WORK THERE !!
HOW LONG HAVE YOU BEEN DOING THIS ??
AND I'M NOT TALKING ABOUT SELLING STUFF AT COST - I'M TALKING ABOUT BELOW COST !! SERVICE IS FINE AND DANDY, BUT IF YOUR NOT MAKING A PROFIT, BUT GIVING "GREAT" SERVICE, LETS SEE HOW LONG YOUR STORE WILL LAST, THEN THERE WONT BE A STORE PERIOD !! NEVER MIND CUSTOMERS !!
QUITE FRANKLY, WE DONT GET MANY CUSTOMERS LIKE THE BIG BOX STORES GET ANYWAY (BELOW COST - DOOR CRASHERS - WAIT IN LINE FOR 8-HOURS)
AND I DO GIVE GOOD SERVICE, BUT GUYS WHO CANT UNDERSTAND THAT IT'S THE BUSIEST DAY OF THE YEAR, "WE AINT DOING REFUNDS OR EXCHANGES" !!
THOSE ARE THE ONES WHO NEED TO GIVE THEIR HEADS A SHAKE - TRY TO UNDERSTAND THAT YOUR'E PROBLEM WILL GET TAKEN CARE OFF - JUST NOT TODAY !!
GO BACK WHEN THE STORE ISN'T JAMMED WITH PEOPLE AND I'M SURE THE DUDE AT FS WILL BE GLAD TO SOLVE YOUR PROBLEM.
GIVE THE DUDE A BIT OF A BREAK !! HAVE A WEE BIT OF PATIENCE !! AND PAY THE DUDE TO HAVE THEIR INSTALL DEPT. INSTALL IT PROPERLY !!
BYE THE WAY - HAPPY NEW YEAR EVERYONE !!
1000 Watt CAFz'r
Joined: Jun 2002
Posts: 1,242
Service should not be related to cost.
If you sell something you should provide service.
Just becuase you decided to sell it at a loss doesn't mean you will be forgiven for not providing service. In todays world you will lose customers if you don;t provide sevice.
And for chipes sake TURN OF CAPS.
If you sell something you should provide service.
Just becuase you decided to sell it at a loss doesn't mean you will be forgiven for not providing service. In todays world you will lose customers if you don;t provide sevice.
And for chipes sake TURN OF CAPS.
1000 Watt CAFz'r
Joined: Aug 2001
Posts: 1,770
Originally posted by G-MONEY:
GOOD FOR YOU !!
IS IT YOUR STORE, OR DO YOU WORK THERE !!
HOW LONG HAVE YOU BEEN DOING THIS ??
AND I'M NOT TALKING ABOUT SELLING STUFF AT COST - I'M TALKING ABOUT BELOW COST !! SERVICE IS FINE AND DANDY, BUT IF YOUR NOT MAKING A PROFIT, BUT GIVING "GREAT" SERVICE, LETS SEE HOW LONG YOUR STORE WILL LAST, THEN THERE WONT BE A STORE PERIOD !! NEVER MIND CUSTOMERS !!
QUITE FRANKLY, WE DONT GET MANY CUSTOMERS LIKE THE BIG BOX STORES GET ANYWAY (BELOW COST - DOOR CRASHERS - WAIT IN LINE FOR 8-HOURS)
AND I DO GIVE GOOD SERVICE, BUT GUYS WHO CANT UNDERSTAND THAT IT'S THE BUSIEST DAY OF THE YEAR, "WE AINT DOING REFUNDS OR EXCHANGES" !!
THOSE ARE THE ONES WHO NEED TO GIVE THEIR HEADS A SHAKE - TRY TO UNDERSTAND THAT YOUR'E PROBLEM WILL GET TAKEN CARE OFF - JUST NOT TODAY !!
GO BACK WHEN THE STORE ISN'T JAMMED WITH PEOPLE AND I'M SURE THE DUDE AT FS WILL BE GLAD TO SOLVE YOUR PROBLEM.
GIVE THE DUDE A BIT OF A BREAK !! HAVE A WEE BIT OF PATIENCE !! AND PAY THE DUDE TO HAVE THEIR INSTALL DEPT. INSTALL IT PROPERLY !!
BYE THE WAY - HAPPY NEW YEAR EVERYONE !!
GOOD FOR YOU !!
IS IT YOUR STORE, OR DO YOU WORK THERE !!
HOW LONG HAVE YOU BEEN DOING THIS ??
AND I'M NOT TALKING ABOUT SELLING STUFF AT COST - I'M TALKING ABOUT BELOW COST !! SERVICE IS FINE AND DANDY, BUT IF YOUR NOT MAKING A PROFIT, BUT GIVING "GREAT" SERVICE, LETS SEE HOW LONG YOUR STORE WILL LAST, THEN THERE WONT BE A STORE PERIOD !! NEVER MIND CUSTOMERS !!
QUITE FRANKLY, WE DONT GET MANY CUSTOMERS LIKE THE BIG BOX STORES GET ANYWAY (BELOW COST - DOOR CRASHERS - WAIT IN LINE FOR 8-HOURS)
AND I DO GIVE GOOD SERVICE, BUT GUYS WHO CANT UNDERSTAND THAT IT'S THE BUSIEST DAY OF THE YEAR, "WE AINT DOING REFUNDS OR EXCHANGES" !!
THOSE ARE THE ONES WHO NEED TO GIVE THEIR HEADS A SHAKE - TRY TO UNDERSTAND THAT YOUR'E PROBLEM WILL GET TAKEN CARE OFF - JUST NOT TODAY !!
GO BACK WHEN THE STORE ISN'T JAMMED WITH PEOPLE AND I'M SURE THE DUDE AT FS WILL BE GLAD TO SOLVE YOUR PROBLEM.
GIVE THE DUDE A BIT OF A BREAK !! HAVE A WEE BIT OF PATIENCE !! AND PAY THE DUDE TO HAVE THEIR INSTALL DEPT. INSTALL IT PROPERLY !!
BYE THE WAY - HAPPY NEW YEAR EVERYONE !!
Guest
Posts: n/a
Service is something that is always important. Just try to imagine though handling 4 calls a minute for 15 hours. That's over 3500 calls in a single day. Some are going to get dropped. It happens.
The bottom line is that if the product is brought back they will likely get a new one over the counter with no or few questions asked. That seems like decent service to me.
The bottom line is that if the product is brought back they will likely get a new one over the counter with no or few questions asked. That seems like decent service to me.
