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How's Directed for Repair Service?

Old 07-17-2007, 01:17 PM
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How's Directed for Repair Service?

I just shipped out a dead amp to them to have repaired (Canadian office). I'm curious if anyone had done the same and wish to share a tale or two. I normally wouldn't ask this sort of thing but I found the chat I had with their customer service rep to be rather 'different'..

Thanks,
Mark
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Old 07-17-2007, 01:21 PM
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I find there alarm repairs to be slow for somethin thats sometimes crutial to the operation of a vehicle.
As for stereo stuff I dont know
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Old 07-17-2007, 06:05 PM
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Ok, thanks.
m
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Old 07-17-2007, 07:51 PM
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I had a buddy who sent in a directed unit, I think total turn around including shipping was 4 weeks...
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Old 07-17-2007, 08:53 PM
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Well, there goes summer...
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Old 07-17-2007, 09:02 PM
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What did the rep say to you and what unit did you send in?
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Old 07-18-2007, 07:38 AM
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Well, nothing worth repeating but I got a sense that I was talking to someone selling stuff out of his van, if you catch my drift. Maybe that's normal down there - I don't know.

I shot them a dead Orion 2500d. The unit is in *mint* shape - not a scratch or scuff on it. I'm hoping it comes back that way.

m
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