The people at store level don't care about the single customers, but the people at the higher levels know that each customer has the ability to affect their bottom line in huge ways, like how many people on this board will be buying from best buy now?

send a letter to the president of HP, and to the president of Best Buy. THAT will get results.

 

For big ticket items I never EVER will go there.

 

Sending a letter won't do anything, he needs to have it serviced by hp 3-5 times before he will be entitled to any type of buy back or trade..

 

Yeah ok keep thinking that.

 

Hey a$$hole I work for a company who does Hp support I know the processes. Whenever you email the "BOSS" it come back to our level to call the customers back to see what's the issue, then your not anymore ahead then if your called us directly to begin with, then we do all the typical troubleshooting if still nothing, then service the unit...Generally it's 3-5 services depending on severity of issues, VERY VERY rarelly will you be offered a buy back/exchange on your first call. So get your facts straight before trying to play "MR KNOW IT ALL". If in doubt couple other "agents" that work for the company are on this site as well, Rockney I believe is a Quality Manager himself and knows how it works so if you think you know it all, try to know all against Rockney who deals direct with the customers when it comes to his level.

[ October 14, 2004, 04:30 AM: Message edited by: ChizzerZ24 ]

 

If your read your warranty, there's no where stated that says ' HP HAS TO DO ANYTHING OTHER THEN WARRANTY YOUR HARDWARE AGAINST DEFECTS" they offer the other service such as buy back/exchange for the fact of customer service. It's all how you approach them in a "positive" manor that you will get better results. My main point is emailing the "BOSS" doesn't always mean you will get or deserve better rights over the next customer with issues.

[ October 14, 2004, 04:21 AM: Message edited by: ChizzerZ24 ]

 

I wouldn't go to Best Buy anyway. The one time I did, was the grand opening of the Burlington one I think... and it sucked. They're either on your tail when your trying to look around, or not helping you when you wanna ask if they have something in stock or not.

 

Future Shop is WAY better than Best Buy IMO but i'd goto neither to buy a computer system.

 

lol... damn straight. Except, the only puters I trust, are the ones I build. [img]graemlins/deal4u.gif[/img]