Originally Posted by n_o_s_21

The big box stores have it right. DON'T say anything to the customer.....if you really want the business, you'll work on the car. If it is really that bad, you can always turn it away. I buy alot of used cars and have seen the crap you guys all talk about, but this is someones PERSONAL area. who cares if they **** in a bottle, sure its gross, but are you drinking it? most shop guys I know wear gloves and overalls anyways.....there's a reason for it. And if you installers are doing a half-assed job because a car is dirty, then your boss needs to slap you up side the head. I work in an industry where I go into peoples houses. ALOT of them look like pigs live there, but regaurdless of the state of their house, the works gets done, and done WELL. Regaurdless if it is a crack shack, or a multi-million dollar home. Besides, untill you work with DBO(dead body odor), You ain't smelled/seen nothing. ever scrape brains off a cement floor?? getting off topic, I know.... Here's a tip....if someones car is dirty, don't offend them by asking them to clean it, maybe charge a bit more for the job to cover gloves and soap costs. It makes you happy to get more for installing, the customer doesn't have to be embarrassed(they usually already know they are pigs and what is in their car), and you get a return customer and pehaps their friends/familys business too next time.

Customer service has really gone down the crapper, just as much as people don't care about their messy cars....